Client Care Coordinator

Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset?

**Vision Loss Rehabilitation Canada** is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists provide training that empowers clients to develop or to restore activities of daily living skills, to promote their independence, to enhance safety and mobility. We work closely with ophthalmologists, optometrists, and other health care professionals, by providing essential care on a referral basis in homes, workplaces and communities across the country.

We offer competitive salaries and benefits, flexible schedules, and opportunities for professional development and growth.

For more information about Vision Loss Rehabilitation Canada, please visit visionlossrehab.ca or call 1-844-887-8572.

**Position Title**: Client Care Coordinator

**Location**: Can work out of any VLRC office across Ontario

**Term**: Full-time, Permanent

**Reports To**: Manager, Healthcare Operations - Client Navigation

**Salary**: $23.12/hour

**Date**: February 24, 2025

**I. Scope and Summary of Primary Responsibilities**

**II. Essential Functions**

**This position entails, but is not limited to the following general responsibilities**:

- Completes the appointment booking process for patients within Ontario by utilizing the client management system to assign the necessary services and interventions and schedule appointments through Skedulo.
- Understands and can communicate information regarding VLRC services and resources effectively.
- Identifies and escalates urgent or critical situations to the Manager or other designated personnel.
- Prepares correspondence, manages mailings, and performs filing duties.
- Effectively manages workload and client appointment schedules to ensure efficiency.
- Efficiently processes cancellations and modifications to client appointments and notifies the appropriate staff as necessary.
- Effectively manages workload and client management system caseload.
- Attends both internal and external meetings as required.
- Performs additional duties as assigned.

**Relationships**
- Effectively collaborates with team members and other departments while also demonstrating the ability to work independently.

**Problem Solving**
- Operates under the guidance of established processes, adhering to business rules, service standards, and best practices, while ensuring policies and procedures are implemented in a timely manner.
- Engages in service evaluation and program planning as necessary to sustain and enhance service outcomes.
- Contributes to a collaborative team environment to achieve operational and team objectives.

**Decision Autonomy**
- Operates within the framework of national and divisional guidelines and standards while exercising discretion in making decisions related to routine tasks.
- Consults with the Manager on more complex matters that may require approval.
- Demonstrates sound judgment and professionalism when interacting with individuals and knows when to escalate issues/risks appropriately.
- Dedicated to always maintaining privacy and confidentiality.

**Requirements**:
**III. Qualifications**

**Knowledge and Skill Requirements**
- Demonstrate strong organizational and time management skills.
- Strong sensitivity to the needs of individuals with vision loss.
- Demonstrates effective verbal and written communication abilities.
- Detail-oriented with a proven ability to enter data accurately.
- Familiarity with eye conditions and blindness prevention is considered an asset.

**Experience and Education**
- A college diploma in Medical Administration and/or a minimum of three years of experience in an administrative role.
- Strong typing and keyboarding skills.

**Work Environment**
- Ability to work flexible hours.
- Willingness to work in a variety of settings. (hybrid approach)
- Must possess and submit a clear vulnerable sector screen.
- Must be eligible to work in Canada.

**Benefits**

Be sure to include a resume, cover letter, and mention how you heard about this opportunity.

We understand that not everyone brings 100% of the skills and experience for the role. If you possess similar experience to what we’ve listed above, we encourage you to apply. We believe that diverse experience, transferable skills, and passion are key

We thank all applicants for their interest in VLRC, however, only those selected for an interview will be contacted.

**Closing Date for Applications: March 14, 2025