Leasing Agent

About the job

Reporting to the Property Manager, the Leasing Agent is responsible for the professional marketing and leasing of a residential apartment complex in the Downtown Toronto core.

The Leasing Agent is accountable for showing available units virtually and in-person, qualifying prospective residents, and successfully negotiating leases to achieve optimum value for the company.

Compensation

Competitive hourly rate + commission

**Responsibilities**:

- Develop and foster positive relationships with internal and external stakeholders. Ensure proactive timely resolution of all prospective and current Resident inquiries.
- Professionally and courteously handle all prospective and current Resident inquiries, feedback, complaints or concerns. Ensure a high level of professionalism and Resident satisfaction is achieved through constant and consistent attention to the company’s Vision, Mission and Values. Promote a strong sense of community.
- Operate properties consistent with the expectations of the company's Corporate standards.
- Be responsible for ensuring all company policies and procedures are adhered to at all times.
- Respond to prospective resident questions, concerns, or complaints in a timely and compassionate manner.
- Direct all current resident questions, concerns, or complaints to the Superintendent/Property Manager/Maintenance Manager in a timely and compassionate manner.
- Market, show and rent apartments, professionally responding to telephone and “walk-in” inquiries. Organize viewings virtually and in-person.
- Ensure all COVID-19 protocols are adhered to.
- Collect prospective Resident information using provided Guest Cards.
- Perform Landlord and employment reference checks, and obtain all documents necessary to complete the Tenancy Agreement, including the post-lease requirements.
- Inspect vacant suites to ensure rent readiness and complete move
- in/move-out inspections when applicable.
- Inform the Superintendent/Property Manager/Maintenance Manager of any deficiencies or problems noted in the buildings or properties that require attention.

Administration and Reporting

Complete and maintain a weekly traffic report of showings whether done virtually or in-person. Conduct regular market surveys, as required, to gain a comprehensive understanding of competing properties and current market conditions. Maintain an orderly office area and complete general clerical duties, including photocopying, scanning, and faxing documents. Complete other duties and tasks as assigned by the Property Manager.

**Requirements**:

- A passion for excellence in customer service delivery;
- Minimum Grade 12 education;
- Tertiary level education considered an asset;
- Able to fluently communicate in English both verbally and through written communication;
- 1+ year of direct leasing experience required with a preference given to those with industry experience;
- Strong interpersonal and oral communication skills;
- Excellent organizational skills with a strong ability to prioritize and multi-task;
- Able to work both independently and comfortably as part of a team;
- Aptitude for working in a deadline-oriented environment;
- Detail-oriented; able to resolve problems using facts, sound reasoning and common sense;
- Forward thinking with an ability to develop creative strategic solutions to difficult issues in a timely manner;
- Strong command of MS Office products: Word, Excel, Outlook;
- Commitment to discretion and confidentiality; and
- Experience with Yardi property management systems considered an asset but not required.

We thank all applicants for their interest in this role; however, due to the volume of applicants we receive, only those selected for interview will be contacted.

Our Company is an inclusive and equal opportunity Employer committed to creating a positive, supportive and inclusive environment for all Employees. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Ontario Human Rights Code and all other applicable provincial rules and regulations, our company will provide accommodations throughout the recruitment and selection process to applicants with disabilities, as requested.

**Salary**: From $18.00 per hour

Additional pay:

- Commission pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Application question(s):

- Are you able to work weekends?

**Experience**:

- Property Management/Leasing: 1 year (required)