Automotive Service Advisor

1 week ago


Perth, Canada A & B Ford Sales Full time

**Job Overview**

**Responsibilities**
- Greet customers promptly and professionally, providing exceptional customer service throughout their visit.
- Assess customer needs and recommend appropriate automotive services based on mechanical knowledge and experience.
- Communicate clearly with customers regarding service options, pricing, and timelines.
- Upsell additional services and products that align with customer needs while maintaining transparency and trust.
- Manage the service appointment schedule efficiently to optimize workflow in the shop.
- Handle cash transactions accurately and maintain proper documentation for all services rendered.
- Collaborate with mechanics to ensure clear communication regarding service requirements and customer expectations.
- Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.

**Experience**
- Previous experience in a dealership or automotive repair environment is preferred.
- Strong background in customer service with proven ability to build rapport with clients.
- Mechanical knowledge is essential; familiarity with automotive repair processes is a plus.
- Sales experience, particularly in upselling automotive services or products, is highly desirable.
- Proficiency in cash handling and basic financial transactions is required.

Join our team as an Automotive Service Advisor where your skills will contribute to delivering outstanding service and fostering long-term customer relationships

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Extended health care
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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