Customer Service Representative

4 days ago

Scarborough, Canada Green Merchant Full time

Looking to join a growing community of Cannabis enthusiasts, terp nerds and brand ambassadors?

At Green Merchant, we are looking for a budtender that also acts as a Cannabis Educator and Brand Ambassador to help us on our mission to provide the best service in Toronto

We're a small locally owned business and each and every one of our Budtenders makes a difference. Join the Green Merchant family and work with amazing like-minded people.

This position requires somebody who can provide extraordinary customer service and be the go-to expert on cannabis products for our customers. This includes sales, managing inventory, keeping the store clean and beautiful, helping each customer find the right product for their personal preference, and assisting with outreach efforts.

We're seeking passionate Budtenders that love to learn; the industry never stops growing.

**Responsibilities**
- Provide excellent customer service and manage any customer concerns
- Provide education on cannabis products and related topics to help customers find the best products to suit their needs
- Inventory management and back-of-house support
- Closing and completing all end of day reports and procedures
- Ensure store is clean and tidy and meets the most stringent sanitary requirements
- Assists with Outreach goals

**Experience & Background**
- Must be at least 19 years of age
- Cannsell certified, background check required
- Previous retail, inventory management, sales, or customer service experience
- Previous brand ambassador experience
- Cannabis experience preferred
- Excellent interpersonal & communication skills
- Excellent work ethic
- Team Player
- Knowledge of/ability to learn about cannabis products
- Positive attitude, high energy, and enthusiastic

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 25-40 per week

**Salary**: $16.00-$18.00 per hour

Additional pay:

- Tips

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What's your availability?

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

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