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Help Desk Level 2, Information Technology

2 weeks ago

Pembroke, Canada Pembroke Regional Hospital Full time

Job Number:

- J1224-0250
- Job Title:

- Help Desk Level 2, Information Technology (IT)
- Job Type:

- Permanent Full Time
- Job Location:

- Pembroke
- Job Category:

- Information Technology (IT)
- # of Open Positions:

- 1
- Department:

- Information Technology (IT)
- Union Group:

- Canadian Union of Public Employees (CUPE)
- Date Posted:

- December 24, 2024
- Closing Date:

- December 31, 2024
- Salary:

- $32.72 - $33.69/Hour
- Job Level:

- 3
- Hours/week:

- 37.5
- Shift(s):

- Monday to Friday, Days (standby hours required)
- FTE:

- 1
- Site:

- Main Hospital
- Travel Required:

- Some
- Internal ID:

- P-283-24
- Pembroke Regional Hospital serves the diverse health care needs of residents of Pembroke and the surrounding communities. In accordance with our mission, vision and values, and following catholic tradition we strive to provide safe, quality care in a compassionate and caring setting. We respect the rights of our patients to be treated with dignity and respect and believe that patients are an integral part of the health care team. As leaders in health care delivery, we are committed to lifelong learning, continuous improvement and healthy living.

**REQUIREMENTS**:

- Two year Community College diploma in Computer Technology or equivalent
- Minimum of 2 years current related experience
- Experience providing Client or end user support, including hardware/software support
- Experience in performing effectively in a detail-oriented work environment requiring a high degree of personal organization and accountability.
- Experience with projects demonstrating analytical/problem solving skills in systems analysis and design, program coding, program testing and debugging
- Experience in Microsoft platforms and programming tools
- Experience with database design, implementation, and management
- Demonstrated ability to prepare and maintain system documentation’s and write user guides
- Ability to multitask and prioritize work assignments
- Excellent interpersonal and communication skills
- Exercise sound judgment and maintain a high degree of confidentiality
- Ability to be flexible, versatile and adaptable in day-to-day activities
- Computer equipment maintenance skills including PC and Peripheral equipment, setup, configuration and troubleshooting
- Knowledge Networks and Internetworks, related connectivity devices, TCP/IP Protocol suite and related security risks and remedies
- General understanding of Industry Standard Security protocol, i.e. SSL, PKI, Digital Certificates, etc
- Knowledge of supported software packages: Microsoft Office suite (including 365), Exchange, SQL Server, IIS, Windows 2016/2019/2022 Server, Windows 10/11
- Embodies the LEAN ideology by actively and continually seeking opportunities for continuous improvement
- Must have demonstrated ability to meet the attendance standards of the Hospital
- Bilingualism preferred (French/English)