Customer Service Coordinator

4 days ago

Burlington, Canada Ryder System Full time

**About Ryder**

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada Employee satisfaction is part of our culture.

**About the Job**

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, issuing and receiving POs, inventory ordering and stocking, repair follow-up and maintenance file management.

**Type of Work**: 6-month contract

**Pay Rate**: $22 - $23 per hour, paid weekly

**Shifts**: Monday to Friday, 8:00am to 4:30pm

**Responsibilities**
- Improve the quality and consistency of customer communications and meet customer's expectations.
- Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction.
- Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates.
- Drive improvement of Customer Satisfaction (CSI) scores.
- Enhance branch productivity through effective work scheduling and planning.
- Create repair order tasks and update work planning sheet.
- Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up.
- Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements.
- Coordinate outside repair with vendors and customers.
- Provide a resource that allows the management team time to effectively manage shop operations.
- Contribute to cost containment through effective inventory planning and warranty.
- Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery.
- Make recommendations on min-max levels to the inventory planning team.
- Manage parts obsolescence.
- Ship warranty and return parts.
- Organize and ensure cleanliness in the parts room.
- Effectively handle all incoming shop calls
- Clerical duties within the shop operations which include vehicle maintenance files.
- Process all Account Payable.
- Create repair orders for technicians.
- Contribute to cost containment through effective inventory planning and warranty.
- Enhance branch productivity through effective work scheduling and planning.
- Performs other duties as assigned.

**Requirements**:

- One (1) year or more customer service or comparable experience with issues resolution experience required.
- Detail oriented with excellent follow-up practices.
- Strong verbal and written communication skills.
- Capable of multi-tasking, highly organized, with excellent time management skills.
- Flexibility to operate and self-driven to excel in a fast-paced environment.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
- Ability to work independently and as a member of a team.
- Experience using Microsoft word and excel intermediate preferred.
- Recruiter: Kathy Zhang:_
- Business Hours: M to F, 8:00am to 5:00pm EST_

**Job Category**: Operations and Support

\#wd

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