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Service Advisor
3 weeks ago
Ontario Motor Sales is a Chevrolet Cadillac dealership proudly servicing the Durham Region for almost 100 years As a well-established GM Certified Service Centre, we see a high volume of maintenance work as well as warranty and repair orders. We are looking for a Service Advisor to join our Service Department
**Key responsibilities**:
- Assist with Co-ordination of individual customer’s service needs and liaise between the customer and technicians
- Create a unique service experience for our customers by utilizing video and other tech to ensure understanding and transparency through the maintenance/repair process.
- Consistently greet customers in a friendly and professional manner and maintain their loyalty to the dealership.
- Assist customers in picking up vehicles and properly update customer files to ensure that proper services are offered during future appointments.
- Explain service work including next maintenance requirements to customers as required.
- Notify customers when back order parts become available.
- Check and review work in process and open R.O.’s to see that all work is being performed properly and time schedule is being met, as required.
- Diagnose the specific customer problems accurately and describe clearly on repair orders.
- Other duties, projects, etc. as requested by management.
**Job requirements**:
- Previous experience in a service advisor role, within the automotive dealership environment is not necessarily required but would be an asset
- 2+ years of customer service experience.
- Exceptional communication skills
- Valid Class G Driver's License
**We Offer**:
- Salary plus Bonus Plan
- A well-established, stable business environment, in a company that has been a Durham region mainstay since 1923
- A competitive compensation package with benefits (including healthcare, drug, dental, optical, life insurance, pension
- Support in career advancement
- Great team environment
- Employee events
If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Ontario Motor Sales - please note due to the volume of applicants, only those selected for an interview will be contacted.
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
