Advisor HR Service Centre

**Location**:Oshawa, ON, CA, L1H 8W8

**Req ID**:51945

**Status**:Contract (Up to 12 Months)
**Working Conditions**: On-site
**Education Level**: Post Secondary Education in Human Resources or equivalent experience
**Base Location**:Oshawa, ON
**Temporary Work Location**: Whitby, ON
**Shifts(s)**:Days
**Travel**:10%
**Deadline to Apply**:June 17, 2025
**Salary Range**: $65,000.00 - $96,000.00 Per Year

**Electrify your career and help build a brighter tomorrow.**

Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us as we work to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.

Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on - and off - the job.

**JOB OVERVIEW**
Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Advisor HR Service Centre.
- Reporting to the Manager, Client Experience, this position is responsible for acting as a first point of contact for individual employees, managers and pensioners, triaging issues and co-ordinating the provision of services to clients, as well as providing operational support to Human Resources (HR). Answers incoming calls and inquiries from internal clients and help in the co-ordination, roll-out and delivery of HR programs to ensure that high levels of client service are met and issues are resolved in a timely, professional manner.

**KEY ACCOUNTABILITIES**
- Respond to incoming calls and inquiries from internal clients at all levels in the organization, maintaining timely and accurate inquiry and resolution records, and escalating complex inquiries and cases as per established procedures.
- In responding to calls, actively listen and probe to ensure that the complexity of the inquiry is fully understood and that appropriate options are considered.
- Coach clients on the use of web self-serve and respond to resolve/general inquiries related to HR policy, programs, and processes not addressed fully on the web self-serve.
- Monitor the database and through discussion with peers and team alignment meetings identify and create the need for knowledge based articles based on trending data.
- Respond to and coordinate inquiries from employees and supervisors that may require follow up with other departments. Follow up with Centre of Excellence’s within HR and other business units to ensure that routine cross functional inquiries are well understood, and responded to in an accurate and timely manner. Research various options for resolution and provide clients with either a recommended approach or approved alternatives.
- Assist in the coordination, roll-out and delivery of various HR programs and processes, including:

- Gathering inputs from clients
- Updating various databases and tools as required
- Reinforcing key messages when dealing with clients directly
- Provide support in testing system enhancements and upgrades to current platform.

**QUALIFICATIONS**
- Post Secondary Education in Human Resources
- Working towards a CHRL designation would be considered an asset
- Top of mind customer service approach in handling inquires, resolving issues, analyzing client concerns and finding effective solutions;
- Sound knowledge of human resource principals and processes, and must be able to provide advice and operational support on a variety of HR matters;
- Labour/employee relations experience in a unionized environment is considered an asset;
- Strong interpersonal skills, must be a trusted advisor with experience in building, shaping and maintaining positive relationships and partnerships with a wide variety of internal and external stakeholders (business unit leaders, line managers, colleagues, union representatives, etc.);
- Proven track record on delivering results, and the ability to work in a fast-paced changing environment while effectively managing and adapting to multiple changing priorities;
- Proficiency in gathering, analyzing, and understanding information and data to draw meaningful solutions and conclusions;
- Ability to quickly understand business processes and navigate organization and support systems to deliver results to client groups;
- Proficiency in MS Office (Word, Excel, PowerPoint and Outlook) and MS Teams;
- Experience and solid understanding working with HRIS systems. Experience with SAP, Success Factors, and Employee Central is considered an asset;

**This position is moving to OPG Corporate Headquarters**: In Summer 2025, OPG will officially welcome employees to our new Corporate Headquarters located at 1908 Colonel Sam Drive, Oshawa, Ontario. This position will be temporarily based in Whitby, ON until the move to Headquarters in the Summer of 2025.

**What makes a career at OPG different?**
With