Customer Care Representative

2 weeks ago

Mississauga, Canada Total Hearing Centre Full time

We are presently seeking a motivated individual for a **Full Time Client Care Representative**position for our hearing clinic.

**RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO**:

- Managing the phone lines
- Scheduling and confirming appointments
- Converting prospective clients into appointments
- Providing support to the Clinicians as required, updating internal database for every client interaction
- Receiving and confirming hearing aid orders and repairs
- Producing, filing and maintaining order of files
- Processing mail and courier deliveries
- Processing and submitting billing forms
- Maintaining inventory and clinic supply levels
- Cleaning and servicing hearing aids
- **OBJECTIVES**:

- Provide superior service to clients
- Ensure professionalism in all communications with existing or potential clients
- 100% accuracy of information provided to the client and in client files
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office (Excel, Word, Outlook)
- Ability to adapt to change
- Customer service driven

**Salary**: $40,000/annually

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$20.00 per hour

**Job Types**: Full-time, Permanent

Pay: From $40,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Vision care

Schedule:

- 8 hour shift

**Education**:

- Secondary School (required)

**Experience**:

- customer service: 2 years (required)

Work Location: In person

Expected start date: 2025-01-22

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