Bilingual Customer Care Representative
7 days ago
**Bilingual Customer Care Representative**:
- Remote Eligible: Hybrid- Onsite Location(s): Mississauga, ON, CA**Purpose Statement**
Works in line with Local Sales strategies to support achievement of sales growth to plan. Focus on customer support, order handling, complaint handling and assist the sales force wherever needed. This is a bilingual (English/French) role based in our Brampton office. This position offers hybrid work mode which requires 3 days/week in the office.
**Key Responsibilities**
- Process stock deliveries to sales representatives in Region, as well as inventory transfers (for CS Rep II only).
- Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
- Arrange special deliveries on request.
- Control and send out invoices.
- File ordering documents and related records.
- Handle service complaints from customers and/or sales representatives.
- Follow-up short term consignment stocks with customers and sales representatives (for CS Rep II only).
- Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
- Handle backorders.
**Quality System Requirements**
In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
For those individuals that supervise others, the following statements are applicable:
- Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
- Establishes and promotes a work environment that supports the Quality Policy and Quality System.
**Management Requirements**
- Not applicable.
**Job Scope and Leveling Guidelines**
**Knowledge**
Solid knowledge of the job. Applies broad knowledge of business concepts, procedures and practices and a general understanding of department fundamentals.
**Cognitive Skills**
Performs routine and some non-routine assignments using standard methods and sequences. Makes adjustments, modifications, and replacements to set processes as directed. Assignments require limited judgment in troubleshooting proven processes.
**Supervision Received**
Close to moderate supervision. Receives general instructions on routine work and detailed instructions on new assignments.
**Consequence of Errors**
Errors may be detected and corrected but may cause moderate loss of time or customer/user dissatisfaction.
**Contacts**
Contacts are typically with individuals within own department and occasionally with contacts outside own organization. Contacts involve obtaining or providing information or data requiring some explanation or interpretation.
Boston Scientific Ltd. is required to and will comply with certain provisions contained in the _Accessibility for Ontarians with Disabilities Act_, 2005 (AODA) and Part III-Employment Standards of the Integrated Accessibility Standards Regulation made under the AODA. BSL is committed to accommodation as required.
**Job Segment**:Customer Service Representative, Bilingual, Customer Service
-
Bilingual Customer Service Representative
2 weeks ago
mississauga, Canada Bilingual Source Full timeBilingual Customer Services Representative (French required)IntroductionAre you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...
-
Bilingual Customer Service Representative
2 weeks ago
Mississauga, Canada Bilingual Source Full timeBilingual Customer Services Representative (French required)IntroductionAre you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...
-
Bilingual Customer Service Representative
1 week ago
Mississauga, Canada Bilingual Source Full timeBilingual Customer Services Representative (French required) Introduction Are you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...
-
Bilingual Customer Service Representative
2 weeks ago
Mississauga, Canada Bilingual Source Full timeBilingual Customer Services Representative (French required) Introduction Are you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...
-
Bilingual Customer Service Representative
1 week ago
Mississauga, Canada Bilingual Source Full timeBilingual Customer Services Representative (French required)IntroductionAre you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...
-
Bilingual Customer Service Representative
1 week ago
Mississauga, Ontario, Canada Bilingual Source Full time $45,000 - $65,000 per yearBilingual Customer Services Representative (French required)IntroductionAre you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...
-
Bilingual Customer Service Representative
1 week ago
Mississauga, On, Canada Bilingual Source Full timeBilingual Customer Services Representative (French required) Introduction Are you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...
-
Bilingual Customer Service Representative
1 week ago
Mississauga, ON, Canada Bilingual Source Full timeBilingual Customer Services Representative (French required) Introduction Are you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...
-
Bilingual Customer Service Representative
1 week ago
Mississauga, ON, Canada Bilingual Source Full timeBilingual Customer Services Representative (French required) Introduction Are you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...
-
Mississauga, ON, Canada Bilingual Source Full timeBilingual Technical Support Representative - Onsite Onsite Role / Regular Hours / Offer On-Site Games Room / Above Average Starting Salary / Growing Company. Looking for an amazing opportunity in Technical Support? Our client, a leader in their industry, is actively looking to add a bright and ambitious Bilingual Technical Support Representative to...
