Customer Care Representative

2 weeks ago

Mississauga, Canada Konica Minolta Full time

We’re looking for a Customer Care Representative to_ _join our team
- Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable._

**What We Offer**
- A collaborative, transparent, and engaging culture, working with awesome technology
- Competitive salary and performance-based variable compensation
- Flexible work options
- Employee Growth & Development
- Tuition Reimbursement Program
- Health Benefits Package
- Retirement Package
- Plenty of vacation and personal days
- Diversity and inclusion Program
- Employee Discounts
- Employee and Family Assistant Program
- Global Career Opportunities
- Vibrant social crew to organize team events, fundraising, and community initiatives

Konica Minolta is a Global Fortune 1000 Company that has contributed to the world of imaging technology for decades. No We are no longer a camera company, but our lens technology has allowed us to succeed in the imaging industry. As we continue to grow and develop innovative software and solutions paired with award winning products, we look for highly engaged people to join our team. From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to make work possible from anywhere at any time.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to make work possible from anywhere at any time. Our products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

**What you’ll do here**
- Receive calls from customers in need of service. Verify equipment and location and record information in dispatch system
- Schedule and dispatch technicians to customers based on priority
- Remain in constant communication with Field Supervisors and Technicians via radio and telephone
- Assist customers with minor problem solutions
- Input records of repairs, parts, type of service performed, distance traveled, and time required for each job
- Receive and input all toner requests from customers
- Support and maintain designated service areas
- Liaise with sales, shipping and administrative staff
- Must follow policies and procedures set forth by Konica Minolta Business Solutions
- Perform other relevant duties as assigned by Management

**What you bring to the table**:

- Strong interpersonal and telephone communication skills
- Ability to work under pressure
- Above average keyboarding and PC skills
- Ability to handle variables in standardized situations
- Call Centre experience an asset
- Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer._

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