Rcmp and Enforcement Services Customer Service

1 week ago

Sherwood Park, Canada Strathcona County Full time

The Customer Service Supervisor is responsible for the daily operation of the Strathcona County RCMP detachment customer service (front counter) team. This includes the supervision and leadership of municipal staff and ensuring that interaction with clients is according to policies and procedures.

**Responsibilities**:

- Provide leadership, direction, guidance and development for a strong operational unit of customer service representatives including recruitment, performance management, performance appraisals, learning plans and team building
- Ensure service expectations are met for client satisfaction and for the safety of RCMP, municipal staff and the public
- Establish schedules, mediate employee conflicts, ensure National and Divisional RCMP policies and procedures are followed
- First response to client inquiries at the front counter of the RCMP Detachment
- Receive, generate, and process front counter inquiries for investigative and information files, as well as prepare complaint files for RCMP and Enforcement Services
- Use professionalism, knowledge and understanding of the criminal justice system, bylaws, criminal and civil law to provide clients with advice, guidance, and direction to the appropriate resource(s)
- Data entry into RCMP & Enforcement Services record management systems
- Complete, process and document criminal records checks using CPIC; notify RCMP personnel of applicants with outstanding warrants for arrest
- Review and process payments for Receiver General of Canada and Strathcona County
- Control building access and security

**Skills and Abilities**
- Requires working knowledge of RCMP and County policies and procedures, Criminal Code, federal and provincial statues, municipal bylaws, and the Canadian Legal System and court documents
- Strong leadership skills and supervisory abilities
- Ability to maintain a professional, positive image with effective interpersonal and communication skills
- Effective time management skills and the ability to prioritize a large workload, staying focused during frequent interruptions
- Good judgement and analytical skills with the ability to think and act quickly in stressful and high-pressure situations
- Ability to remain objective and diplomatic, using mature judgement, and maintain the highest level of confidentiality
- Proficient in the use of RCMP and County software and equipment including: PROS, CPIC, ROADS, JOIN, CIIDS, ROSS, PAT

**Qualifications**
- Post-secondary specialized training/certificate in a related field and 5 years related work experience
- Experience in a policing, law enforcement, and/or justice environment is considered an asset
- Recognized supervisory development training and experience

**Conditions of Employment**
- Ability to obtain an RCMP Enhanced Reliability Security Clearance

Equivalencies of education and experience may be considered.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

In addition to providing a dynamic work environment, we offer a competitive salary and benefits package.

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