Customer Services

2 weeks ago

Sherwood Park, Canada BRK Fishing Full time

**Brk Fishing has MULTIPLE opportunities available for Customer Service Representatives.**

We are looking for enthusiastic, experienced CSRs to continue to make a positive impact on our customers.

To prepare you for this endeavor, Brk Fishing and our client will offer paid, comprehensive training that will provide you the tools and resources to assist caller(s) with the highest level of service, support, and professionalism.

**Responsibilities include (but not limited to)**:

- Navigate to the appropriate pre-scripted responses which must be read verbatim to provide basic general and claims specific information.
- Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules.
- Refer calls as required to Customer Service Representative

**Education, Skills and Qualifications**:

- High school diploma or equivalent required, associate's degree preferred
- Customer service experience required
- Experience working with a PC and the Windows operating system
- Ability to effectively work within established contractual turnaround times required.
- Must have excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Ability to work as a member of a team
- Ability to handle multiple tasks with attention to details
- Flexible, able to adapt to change

**Job Types**: Full-time, Part-time, Permanent

Pay: $17.00-$25.00 per hour

**Benefits**:

- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay

Ability to commute/relocate:

- Sherwood Park, AB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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