Customer Service Representative

6 days ago

Sherwood Park, Canada Park Mazda Full time

If you are a positive, upbeat, customer-loving person who has a strong passion for building customer relationships and sales, our Customer Service Representative position is open for applicants.

This is a career path for those individuals who love their customers and know how to make them feel special. If you want a consistent income, bonus incentives, a career, and a normal work schedule, we are right for you.

Our hiring philosophy is; Hire Attitude, Train Skills. You bring your high-level customer experience skills, we train the rest.

Officially, the job is known as a Customer Service Representative, however, the core job components are customer service and sales.

The high-level overview of a CSR is;
- Solicits existing customers, to promote the maintenance services recommended by the manufacturer and, where applicable, also promotes other services, as instructed by management.
- Arranges and confirms appointments.
- Actively participates in managing the customer database. Ensures that the list of calls is updated.
- Consults customer history before making the telephone calls.
- Issues activity reports and keeps a file on telephone follow-up successes.
- Actively participates in developing call scenarios, in order to meet objectives for number of appointments arranged.
- Actively participates in managing appointment making in the department.
- Follows up on files that are his/her responsibility.

Work Hours: Mon-Fri, and Saturdays half day every third week.

Wage: $3,000 - $6,000/month

Qualifications:

- Positive Attitude and Customer Satisfaction Focused
- Valid Driver License
- Bondable
- Self-Motivated
- Clean Criminal Record

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $20.00 per hour

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Bonus pay

**Job Types**: Full-time, Permanent

**Salary**: $3,000.00-$6,000.00 per month

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift
- Every Weekend
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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