RCMP and Enforcement Services Customer Service Representative

10 hours ago

Sherwood Park, Alberta, Canada Strathcona County Full time $40,000 - $60,000 per year

This posting is for 2 part-time permanent positions

The RCMP & Enforcement Services Customer Service Representative (Customer Service Front Counter) serves as the primary point of contact for clients at the RCMP and Enforcement Services detachment. This role is responsible for assessing the nature and urgency of each inquiry or complaint and providing a professional and appropriate response to both emergency and non-emergency service requests. 

Key Responsibilities:

  • Receive, generate and process front counter inquiries for investigative and information files, prepare complaint files, collision files, and provide clients with advice and direction to appropriate resources 

  • Perform data entry into RCMP and Enforcement Services record management systems and complete criminal record checks 

  • Accept payments, process deposits and issue receipts for warrant fines, services and permits 

  • Identify and document all visitors/contractors and provide security escorts within the building 

Qualifications and Skills 

  • High School Diploma and 3 years of related work experience  

  • Post-secondary education in a related field or a certificate in Emergency Communications is preferred 

  • PROS End users certification is an asset 

  • Ability to maintain a professional and positive image with good interpersonal, written and verbal communication skills 

  • Effective time management skills and the ability to prioritize a large workload and remain focused during frequent interruptions 

  • Strong analytical skills with the ability to think and act quickly in stressful situations 

  • Ability to remain objective and diplomatic, exercise mature judgement and maintain the highest level of confidentiality 

  • Working knowledge of RCMP and County policies, procedures, Criminal Code, federal and provincial statutes, municipal bylaws and court documents 

  • Proficient using RCMP and County Software and equipment including PROS, JOIN, NPIRS, CPIC, CIIDS, LIVESCAN

Conditions of Employment

  • Ability to obtain an RCMP Enhanced Reliability Security Clearance 

  • Position requires flexibility to work a variety of shifts, including evenings

Who We Are:

Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada's most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation. 

Why Join Strathcona County: (depending on position)

  • Competitive salary and comprehensive benefits package, which includes:

    • Extended health and dental coverage   

    • Health and wellness spending account   

    • Life and disability insurance 

    • Retirement and pension programs 

    • Paid and unpaid leave programs 

    • Earned day off program

    • Employee and family assistance program

  • Commitment to employee development, through internal and external training and development opportunities

  • Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalence of education and experience may be considered. 

This competition may be used to fill future vacancies for similar positions within the next 6 months.  

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

  • customer service manager

    1 week ago

    Sherwood Park, Alberta, Canada Walmart Full time $20,000 - $74,000 per year

    Position Summary...Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for...

  • Customer Service Associate

    2 weeks ago

    Sherwood Park, Alberta, Canada Dollar Tree Full time $25,000 - $35,000 per year

    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:Assist customers with questions and recommendationsManage sales transactions while working assigned cash registerMaintain security of cash and protect company assetsKeep the store...

  • Sales and Service Technician

    1 week ago

    Sherwood Park, Alberta, Canada Groundworks Full time $120,000 - $150,000 per year

    Groundworks is seeking talented Service Technician to join their team in the Edmonton, AB area The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Service Technician supports our...

  • Sales and Service Technician

    2 days ago

    Sherwood Park, Alberta, Canada Groundworks Full time

    Groundworks is seeking talented Service Technician to join their team in the Edmonton, AB area The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Service Technician supports our...

  • Senior Advisor Treasury Services

    2 weeks ago

    Sherwood Park, Alberta, Canada Strathcona County Full time $80,000 - $120,000 per year

    The Senior Advisor, Treasury Services provides in-depth financial analysis, reporting, and internal control expertise to support Strathcona County's treasury operations including cash management, investments and debt management. This position leads and coordinates the implementation, maintenance, and review of treasury models, structures, and processes to...

  • Service Advisor

    4 days ago

    Sherwood Park, Alberta, Canada AutoCanada Inc. Full time $60,000 - $80,000 per year

    Join the ridePosition: Service Advisor Dealership: Sherwood Park Hyundai       Location: Sherwood Park, ABClassification: Full-Time, Immediate Hire Sherwood Park Hyundai is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are...

  • Entry Level TELUS Sales Representative

    2 days ago

    Sherwood Park, Alberta, Canada The Acquisition Group Full time $40,000 - $60,000 per year

    Kick Off the Season of Success with The Acquisition GroupThe holidays are here and so is your chance to start a rewarding new career The Acquisition Group is excited to welcome enthusiastic, motivated individuals to join our team as Residential Direct Sales Representatives, proudly representing TELUS Communications, a leader in telecommunications...

  • Entry Level TELUS Sales Representative

    2 days ago

    Sherwood Park, Alberta, Canada The Acquisition Group Full time $40,000 - $60,000 per year

    Kick Off the Season of Success with The Acquisition Group The holidays are here and so is your chance to start a rewarding new career The Acquisition Group is excited to welcome enthusiastic, motivated individuals to join our team as Residential Direct Sales Representatives, proudly representing TELUS Communications, a leader in telecommunications...

  • Outside Sales Representative

    1 week ago

    Sherwood Park, Alberta, Canada Groundworks Full time $170,000 - $280,000 per year

    Groundworks Edmonton Canada, is seeking talented Outside Sales Representatives to join their team in the Sherwood Park , AB areaOur Outside Sales Representatives we call Certified Field Inspectors or CFIs are one of the powerhouses of our organization and integral to our business' success. CFI's partner with homeowners to diagnose issues and recommend...

  • Automotive Service Advisor

    2 days ago

    Sherwood Park, Alberta, Canada Sherwood Kia Full time

    At Sherwood Kia, the service department aspires to offer our customers a fast and efficient service that will leave them feeling satisfied and comfortable knowing their vehicles are in capable hands. As an service advisor, you will play a key role as the main contact point setting the tone for the customers experience. We offer online and in class training...