RCMP and Enforcement Services Customer Service Representative

1 week ago

Sherwood Park, Alberta, Canada Strathcona County Full time

This posting is for 2 part-time permanent positions

The RCMP & Enforcement Services Customer Service Representative (Customer Service Front Counter) serves as the primary point of contact for clients at the RCMP and Enforcement Services detachment. This role is responsible for assessing the nature and urgency of each inquiry or complaint and providing a professional and appropriate response to both emergency and non-emergency service requests. 

Key Responsibilities:

  • Receive, generate and process front counter inquiries for investigative and information files, prepare complaint files, collision files, and provide clients with advice and direction to appropriate resources 

  • Perform data entry into RCMP and Enforcement Services record management systems and complete criminal record checks 

  • Accept payments, process deposits and issue receipts for warrant fines, services and permits 

  • Identify and document all visitors/contractors and provide security escorts within the building 

Qualifications and Skills 

  • High School Diploma and 3 years of related work experience  

  • Post-secondary education in a related field or a certificate in Emergency Communications is preferred 

  • PROS End users certification is an asset 

  • Ability to maintain a professional and positive image with good interpersonal, written and verbal communication skills 

  • Effective time management skills and the ability to prioritize a large workload and remain focused during frequent interruptions 

  • Strong analytical skills with the ability to think and act quickly in stressful situations 

  • Ability to remain objective and diplomatic, exercise mature judgement and maintain the highest level of confidentiality 

  • Working knowledge of RCMP and County policies, procedures, Criminal Code, federal and provincial statutes, municipal bylaws and court documents 

  • Proficient using RCMP and County Software and equipment including PROS, JOIN, NPIRS, CPIC, CIIDS, LIVESCAN

Conditions of Employment

  • Ability to obtain an RCMP Enhanced Reliability Security Clearance 

  • Position requires flexibility to work a variety of shifts, including evenings

Who We Are:

Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada's most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation. 

Why Join Strathcona County: (depending on position)

  • Competitive salary and comprehensive benefits package, which includes:

    • Extended health and dental coverage   

    • Health and wellness spending account   

    • Life and disability insurance 

    • Retirement and pension programs 

    • Paid and unpaid leave programs 

    • Earned day off program

    • Employee and family assistance program

  • Commitment to employee development, through internal and external training and development opportunities

  • Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalence of education and experience may be considered. 

This competition may be used to fill future vacancies for similar positions within the next 6 months.  

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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