Restaurant Supervisor

3 days ago

Mississauga, Canada Zauq Restaurant Full time

**Restaurant and Catering Supervisor**

1. **Operational Oversight**
- Ensure smooth day-to-day operations in the restaurant and catering services, including overseeing opening/closing procedures, managing shifts, and ensuring health and safety standards are met.
- Maintain quality control to ensure service and cleanliness meet the company's standards, conducting regular checks.

2. **Staff Management and Training**
- Assist in the recruitment of new restaurant and catering staff, and manage staff scheduling to ensure adequate coverage during peak and off-peak hours.
- Train and motivate restaurant and catering staff (servers, kitchen crew) on customer service, menu knowledge, safety protocols, and company policies.
- Conduct regular performance reviews, provide feedback, and address any issues related to employee conduct, performance, or customer satisfaction.

3. **Customer Service and Guest Experience**
- Handle customer inquiries, complaints, and feedback related to the restaurant and catering services, ensuring customer satisfaction.
- Monitor customer satisfaction levels in both restaurant and catering services, ensuring that service is prompt, friendly, and professional.
- Address any service issues quickly and effectively.

4. **Health, Safety, and Compliance**
- Ensure cleanliness and hygiene standards are maintained in the restaurant and catering service areas, ensuring all areas are sanitary.
- Make sure restaurant and catering staff are trained in emergency protocols, including first aid, fire safety, and evacuation procedures.

5. **Marketing and Sales Support**
- Support marketing efforts for restaurant and catering services by promoting them through various channels, including social media, flyers, or special promotions.

6. **Financial and Administrative Duties**
- Assist with cash handling, credit card transactions, and daily financial reconciliation for the restaurant and catering business.
- Provide regular reports on daily operations, staff performance, customer feedback, inventory levels, and financial performance.
- Monitor and report on labor costs, food costs, and other operational expenses to ensure profitability.

7. **Problem-Solving and Crisis Management**
- Act as a mediator for both staff and customers in cases of disputes or issues in the restaurant and catering services, finding solutions that are beneficial for the company and client
- Handle emergencies in the restaurant and catering business, ensuring mínimal disruption to operations, including equipment failure, customer injury, or staff shortages.

**8. Collaboration with Management**
- Report directly to the senior management, offering insights into operational performance, challenges, and employee morale.
- Help implement company policies, corporate goals, and strategies as directed by senior management.

**Job Types**: Full-time, Permanent

Pay: From $17.20 per hour

Additional pay:

- Overtime pay
- Tips

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount

Schedule:

- 12 hour shift
- Every Weekend
- Holidays
- Monday to Friday

Work Location: In person

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