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Manager, Infrastructure Services

2 weeks ago

ChathamKent, Canada Chatham-Kent Full time

The Municipality of Chatham-Kent has an opening for a permanent full-time Manager, Infrastructure Services in the Information Technology & Transformation (ITT) division.

**Job description**

The Manager leads a multi-disciplinary team to effectively implement and support innovative, secure, reliable and efficient technical solutions based on business requirements. As a member of the management team, the Manager contributes to excellence in information technology service delivery and collaborates in the planning and decision making aimed at enhancing the delivery of information, technology and transformation services.

The Manager, Infrastructure Services is responsible for the management, design, architecture, operation and secure maintenance of the server, storage, backups, data communications, telecommunications systems, and networking infrastructure of the Municipality of Chatham-Kent. The Manager is responsible for leveraging on-premise, physical, virtual, public and hybrid cloud infrastructure options based on business and technology requirements.

**Essential Manager responsibilities**
- Demonstrate Chatham-Kent’s core values and competencies
- Maintain and motivate a highly technical team for effective and efficient service delivery
- Develop and maintain strong working knowledge of all functional departments to understand how technology, information and services will impact all business areas and how to provide support for these services
- Collaborate with ITT management team and business stakeholders to understand how technology, information and services will impact business areas and service delivery
- Develop partnerships with other organizations to ensure and facilitate the Municipality in maintaining best practices
- Report and present complex technical concept to members of Council, executives, senior management and all business units. Ensures that information and impacts are understood by the audience
- Collaborate with technical and non-technical colleagues to support a security culture
- Participate in contract negotiation, ensuring technical expertise areas are addressed and match service delivery targets
- Ensure team contribution to ITT knowledge base, self service documentation and technical support documentation is complete, maintained, accurate and understandable for the audience
- Continuously evaluate opportunities for improved service delivery that leverage new technology approaches and service delivery models
- Manage and develop a team of professionals who conduct analysis of problems to identify and implement solutions that resolve the root cause
- Collaborate with management team to set departmental objectives, plans and service levels.
- Assist in the prioritization of initiatives based on corporate value.

**Essential responsibilities for this specific position**
- Manage the asset management plan for all infrastructure, telecoms and network devices, including managing the asset lifecycle and assessing corporate requirements and available technology to optimize the corporate asset budget.
- Evaluate and recommend technology infrastructure solutions to enhance organizational business objectives
- Plan, direct, and coordinate the design, installation, and connectivity of computer and network systems, as well as hosted and on-premises servers and storage to ensure the stable operations of the organization’s information technology assets.
- Balance current and future needs for availability, performance, and capacity of IT systems and infrastructure through the forecasting of future performance and capacity requirements.
- Collaborate with team to set delivery standards and practices in change management, release management, service requests, data centre automation, maintenance, and monitoring of all infrastructure systems.
- Maintain a strong understanding of community connectivity challenges and participate in negotiations with internet service providers to assist in improving internet access in Chatham-Kent

**Essential qualifications**
- 3-year College Diploma or University Degree in Computer Science, Engineering, Business, Geographic Information Systems or equivalent program with four (4) to six (6) years related experience with a focus on technology and service delivery
- Management experience leading teams, coaching, setting direction, negotiating contracts, setting standards for performance, and measuring performance success
- Experience with advisory and service delivery roles within a municipal environment
- Experience with corporate change management and program management
- Experience managing 3rd party vendor relationships including procurement, service level agreements, licenses and performance management
- Experience participating in business continuity and disaster recovery planning
- Experience in developing corporate policies in consultation with business and technical stakeholders
- Experience with procurement guidelines for a public sector/government organizat