Program Manager, Housing Services

The Municipality of Chatham-Kent has an opening for a permanent full-time Program Manager in the Housing Services division.

Job description

The Program Manager, Housing Services leads a team of staff, guiding and inspiring a dedicated workforce in the efficient delivery of housing service programming, and shapes a workplace culture founded on trust and transparency. This role supports both Housing Services staff and local Housing Providers in effective service delivery and successful housing project operations that meet the requirements prescribed by governing legislation and needs of those accessing affordable housing in Chatham-Kent.

Essential responsibilities

Demonstrate Chatham-Kent’s core values and competencies

Lead a team in a fast-paced and constantly changing environment

Member of corporate Project In Difficulty (PID) Risk Management Team, Chatham-Kent Social Housing Advisory Group, Social Housing Co-ordinated Access Network of Ontario, and South/Southwest Service Managers group, and participate on committees, as required

Responsible for program administration for the private non-profit social housing providers funded by the Municipality of Chatham-Kent

Identify potential new program/service areas based on community and/or stakeholder input and needs

Assist with preparation of annual, quarterly and monthly reporting to the provincial government, as required

Track, analyze and interpret complex statistical data and make recommendations based upon conclusions drawn from analyses

Analyze and interpret legislation and regulations; draft new and/or update local Service Manager social housing policies and procedures for Director's consideration

Liaise with government ministries, municipal sector support associations, and other Service Managers in Ontario in developing policies and/or new housing programs

Lead Operational Reviews and assist Director in presenting results to the respective Board of Directors of non-profit social housing providers

Lead and/or facilitate housing provider training

Project manage new builds by liaising between supporting government ministries and proponents, executing agreements, managing timelines, payments and accounting processes.

Lead marketing, media, outreach and website promotions

Essential qualifications

University degree (preferably in public administration, business administration, social sciences, or other related program), with two (2) to four (4) years of related experience

Experience working in social housing, social services or other related field

Supervisory experience, preferably in housing services environment

Experience in program planning, development and implementation, as well as the ability to analyze program effectiveness and recommend improvements

Competency in managing complex financial data and statistical information; ability to prepare budgets and forecast variances

Working knowledge and understanding of provincial legislation and regulations applicable to social housing, Familiar with the Housing Services Act and its Regulations as well as its predecessor, the Social Housing Reform Act and its Regulations

**Knowledge and understanding of the following**:
Regulations and local Service Manager policies & procedures affecting service level requirements

Non-profit governance, management and operations and well-versed in financial administration

Not-for-Profit Corporations Act, Co-operative Corporations Act, Housing Services Act, and various other legislation and regulations affecting landlords

Understanding of the philosophy, programs and policies in housing and knowledge of housing issues faced by low income households

Chatham-Kent policies, procedures, business processes (or experience with other government policies, procedures, processes)

Strong interpersonal and communication skills, written and verbal

Working knowledge of Yardi or Arcori PM, Rent Café, Transfer Payment Ontario (TPON)(or other similar programs)

Working knowledge of FMW and JD Edwards (or other similar financial programs)

Strong computer skills, specifically Microsoft Office (Word, Excel, PowerPoint, Outlook) (or similar software program)

Certifications, memberships, licenses

Certificate in RGI Administration an asset

Accounting designation or financial administration education and related work experience is an asset

Work environment/hours of work

This position works mostly indoors

This position works weekday hours, with occasional evening hours

COVID-19 Vaccination

The Municipality of Chatham-Kent no longer requires a COVID-19 vaccination as a condition of employment. Although it is not mandatory to be vaccinated, it is highly encouraged.

Driver’s licence/vehicle requirements

Because this position would be required to travel, a valid Province of Ontario driver's license with a reliable motor vehicle is necessary.

Background check requirements

Essential physical and/or safety requirements

**Sitting**: constant sitting in a chair (of