Records Officer

**Campus Location**:New Westminster**

**Regular / Term**:Regular Part Time**

**Closing Date**:Open untill filled**

**Position Summary**:
We are seeking a meticulous and service-oriented Records Officer to join our Registrar's Office team. In this role, you will be responsible for maintaining accurate student records,managing grade updates, and handling transcript requests. This position provides exceptional customer service by responding to inquiries from students, staff and external contacts. Collaborates with internal departments to resolve student record issues related to grades, program completions, and graduation requirements. This position reports to the Associate Registrar and supports Admissions and Registration Officers as needed.

Key responsibilities include monitoring the records inbox, processing and updating permanent student records, and preparing transcripts. Additionally, this position will assist with special projects related to data reporting, ensure website information is up-to-date, and streamline office procedures for improved efficiency. If you have strong attention to detail, enjoy working in a fast-paced academic environment, and are passionate about supporting student success, we encourage you to apply

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**Qualifications & Requirements**:

- Completion of two years (approximately 60 credits) of post-secondary education.
- Two years of related work experience, preferably in dealing with the public in an educational setting.
- Thorough knowledge of the applicable rules, regulations and procedures that govern the Institute and the Registration office activities.
- Considerable knowledge of the Institute’s programs, courses, services and activities offered and knowledge of viable
- Considerable knowledge of the Institute’s policies and procedures governing records maintenance, admissions and registration.
- Considerable knowledge of Colleague or another automated student record system.
- Ability to communicate effectively with a diverse public and use judgement in providing a high level of customer service.
- Ability to establish and maintain effective working relationships with other employees, students and the general public.
- Ability to work with constant interruptions and to maintain attention to detail.
- Ability to assess information and service needs, and provide information regarding admission procedures, educational planning and academic advising.
- Skill in operating a variety of office equipment

**About JIBC**:
Justice Institute of British Columbia (JIBC) is a public, post-secondary institution that provides education and training to those who’ll be there to support British Columbians and others around the world, when a life is at stake or when health, safety or property is in jeopardy. Work for JIBC and be a part of the big picture - supporting justice and public safety professionals at all stages of their careers in fields including law enforcement, firefighting, paramedicine, security and emergency management.

As a JIBC employee, you’ll play a role in our educational programming, which also includes complementary and related areas of study - from conflict resolution, mediation, leadership and counseling, to cybersecurity, business intelligence, and tactical criminal analysis - as well as applied research in the justice and public safety fields. Join our team and help us prepare JIBC graduates to contribute to safer communities and a more just society.

***What JIBC Offers**:
We offer a total compensation package that includes Extended Health and Dental Benefits, and enrollment in the Municipal Pension Plan after six months. In addition, we offer 15 vacation days annually (pro-rated in first year), as well as other generous leave entitlements.

**Salary Range**:
$26.12 to $29.53 per hour (BCGEU Pay Grid 9)

**Posting date**:
October 28, 2024

**Position Type**:
BCGEU

**Position Number**:
1000388

**Employment Type**:
Part-Time Regular

**Work Arrangements**:
**How to Apply**: