Executive Assistant, Customer Care and Warranty

**Join Deltera**: Building Communities, Growing Careers

Build Your Future with Us

Our strength, innovation and growth are the result of talented individuals who come together as a team to build sustainable and award-winning homes and communities. Through passion and dedication, our employees work collectively to develop some of the largest and most complex projects within the Greater Toronto Area. We recognize our employees are the key to our success, and we invest in creating a meaningful employee experience and culture that promotes:

- Professional development opportunities
- A diverse and robust suite of benefits and perks
- Social and sustainable impact within our company and the communities we build, and much more.

As a Deltera employee, you contribute to our purpose and standard of excellence while building homes for people today and the generations of tomorrow.

The Blueprint

The Executive Assistant, Customer Care, and Warranty plays a vital role in facilitating the effectiveness of Senior Management within the department. This role entails managing crucial priorities and initiatives, serving as a liaison for internal and external communications. Providing high-level, proactive, and responsive administrative and clerical support is a central aspect of this position. The Executive Assistant ensures the smooth coordination of events, demonstrates outstanding letter-writing skills, and actively contributes to the cultivation of positive brand experiences.

A Glimpse into Your Daily Activities
- Coordinate and facilitate seamless communication and workflow among management and departmental teams.
- Produce various customer communications and coordinate resident appointments.
- Serve as a primary point of contact for customer inquiries and feedback.
- Securely transmit important documents using DocuSign to ensure confidentiality and efficiency.
- Monitor and distribute office supplies and manage petty cash for site offices.
- Organize and execute events and meetings, including coordinating with external partners.
- Prepare resources such as handouts and signage for various stakeholders, both internal and external.
- Process purchase orders and invoices using Microsoft Dynamics AX to track expenses accurately.

The Architect of Your Success
- Bachelor's degree in Business Administration, Communications, or a related field is preferred. Relevant work experience may be considered in lieu of formal education.
- 3-5 years of experience as an Executive Assistant or in a similar administrative role, preferably within the customer care or warranty management domain.
- Proficiency in office software tools, including Microsoft Office (Word, Excel, Outlook, PowerPoint),
- Strong administrative and clerical skills, with a demonstrated ability to provide high-level support to senior management.
- Proven experience in event planning, coordination, and execution.
- Proficiency in managing team calendars and coordinating meetings.
- Demonstrates strong organizational skills, meticulous attention to detail, and exceptional time management to ensure precise and timely task completion.
- Exhibits proactive problem-solving abilities with a capacity to anticipate project and team needs, adapt to a changing work environment, and work both independently and as part of a team.
- Displays exceptional written and oral communication skills, while also being well-versed in social media and digital communication.
- Provides excellent customer service with a focus on prompt responses and clear communication.

Predictive Index® Behavioural Assessment

Who We Are

Founded in 1934, Tridel is responsible for delivering over 89,000 homes to date, and we are proud to continue building not just our legacy but communities for years to come.

As a purpose-driven company guided by our ‘Built for Life®’ commitment, we create socially and environmentally responsible communities and invest in innovations that promote quality, sustainability, high performance in construction, social inclusion and cohesion, and community economic development. As an award-winning company, we are proud to be recognized as an industry leader for excellence in design and construction, green building, corporate social responsibility, diversity, equity and inclusion, customer service, and more.

Supporting Inclusion and Belonging

Tridel is committed to having a workforce that reflects the communities where we build, where everyone feels they belong, is physically and psychologically safe, and can reach their full potential. We embrace diversity while reinforcing equity and inclusion and are committed to building a team with a range of experiences and skills.