Automotive Service Advisor
2 weeks ago
**Job Summary**:
Join our team as a Service Advisor where you will play a pivotal role in providing exceptional customer service and support in an automotive dealership setting. As a Service Advisor, you will be the primary point of contact for customers requiring automotive repair and maintenance services. Your expertise in sales, mechanical knowledge, and customer service will be essential in ensuring customer satisfaction and driving revenue growth.
**Responsibilities**:
- Greet customers and assess their service needs promptly
- Schedule service appointments and prioritize work orders
- Consult with customers on recommended services based on mechanical knowledge
- Provide accurate estimates for repairs and maintenance services
- Communicate effectively with technicians to ensure timely completion of work
- Upsell additional services or products to enhance customer experience
- Handle cash transactions and maintain accurate records
**Requirements**:
- 5 years of Experience in a dealership or automotive repair environment is preferred
- Proficiency in cash handling and basic accounting principles
- Strong mechanical knowledge to understand and explain service recommendations
- Ability to excel in a fast-paced, customer-focused environment
- Proven track record in sales or upselling techniques
- Exceptional customer service skills with a focus on building long-term relationships
**Benefits**:
- On-site parking
Schedule:
- Day shift
Work Location: In person
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