Customer Service Representative

1 week ago

Thunder Bay, Canada Dufresne Furniture and Appliances Full time

As a Customer Service Agent, you will be responsible for addressing our customer service issues and notifications.

**The Dufresne Group is committed to investing in our team members; we offer**:

- Market competitive wages;
- Excellent employee discounts;
- Career growth and continuous development;
- Respectful and family-oriented working environment with strong company values.

As the Customer Service Agent, you will:

- Provide excellent customer service to our team and our guests
- Communicate with guests by following your training resolution processes
- Contact customers through outbound queue provide updates and book deliveries and advise of delivery/technician timeframes
- Accurately opens, monitors and closes Customer Service Orders
- Accurately records Delivery Completion Data
- Complete Customer Invoicing and initiate parts ordering
- Be available to work days, evening and weekends as required
- Have excellent verbal communication skills and telephone etiquette with ability to negotiate tactfully and act with diplomacy and respect

**Job Types**: Part-time, Permanent

Pay: From $17.00 per hour

Expected hours: 6 - 14 per week

Work Location: In person

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