Customer Service Representative

1 week ago

Thunder Bay, Canada SUPERIOR Home Health Care Full time

**Job Position**: Customer Service Representative

**Job Type**: Permanent, Full Time

**Schedule**:Monday - Friday 8:30 - 5, every other Saturday 10 -2, Additional Hours as required

**Benefits**: Group Health/Dental Benefits

**Compensation**: Competitive Wage

At Superior Home Health Care, we offer our clients the amazing, compassionate, and personalized care they deserve.

We have been the local source for home medical equipment since 1997 and are truly motivated by making a positive difference in our client’s lives by providing them with the safety and independence that will allow them to continue to live fulfilling lives.

Currently, we are looking for a Customer Service Representative who shares these same values, and is excited to help us continue our mission.

**Customer Service Representative (CSR)**

Your goal in this position is to assist customers in finding the perfect product for them and their needs; this includes in person, over the phone, or online. You know a person’s independence, safety, and quality of life is often dependent on properly functioning mobility or home medical equipment.

**Day to Day Duties**:

- Provide in store retail sales and process payments
- Coordinate equipment sales and rentals, including pickup and delivery
- Maintain accurate client, rental, and inventory information
- Follow up to confirm client paperwork, rental agreements, quotes, and registration is complete and accurate
- Build great relationships with our clients, therapists, and various manufacturers
- Follow all company safety protocol, policies, and procedures
- Any other administrative assigned task

**Working at SUPERIOR Home Health Care**

This is a full-time permanent position, working 8:30am - 5:00pm, Monday to Friday, and every other Saturday 10 - 2. Most of your day will be spent on the retail floor, getting to know our customers while assisting with their purchases ranging from knee braces to power scooters and recliners.

We offer a competitive wage commensurate with experience, as well as benefits and vacation. We strongly believe in the value of family and work-life balance, and offer a supportive environment for you to grow your career in.

**Specific Qualifications**:

- Excellent organizational skills with a high level of attention to detail
- Exceptional people skills and the ability to adapt to a rapidly changing environment
- Excellent oral and written communication skills and the ability to listen effectively
- Basic computer skills and proficient in Microsoft Word, Excel, and Gmail.
- Minimum 1 year experience in Customer Service
- Previous work experience in the Home Medical Equipment industry is an asset
- Must have the ability to establish good working relationships with all other Team Members, other colleagues and clients/customers
- Must have a friendly, positive attitude and the ability to have fun while working in a fast-paced environment
- Ability to work both independently and as part of a collaborative team

**Job Types**: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 40 - 44 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2025-05-05

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