Guest Services Representative

JLL supports the Whole You, personally and professionally. The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." WHAT YOU’LL BE DOING Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations and promotional activities Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service Interact with shoppers and retailers in a courteous and efficient manner Promote and sell shopping centre gift cards Answer phone calls Develop and maintain strong relationships with retailers and educate them about the centre's services Assist guests by providing directions/information, answering questions, and performing other centre specific services Maintain store knowledge about the different products, services, promotions and special events to be able to offer gift or store suggestions based on the shopper's needs Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan Participates in special projects and assumes other duties and responsibilities as assigned Support the supervisor in certain administrative tasks (schedules, gift cards, etc) Maintain and update the display of travel brochures Update contacts and inventories for tourist brochures WHAT YOU’LL BE DOING High school education Strong written and oral communication skills (both in French and English), multilingual skills, a plus Computer skills Positive attitude and a strong desire to provide excellent customer service Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism; Conflict resolution/management skills Must be friendly, approachable, proactive and solution focused; Flexible and able to work weekends, nights and holidays and for replacements Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.