Guest Services Representative

7 days ago

Calgary, Canada Elbow River Casino Full time

The Elbow River Casino is a first-class entertainment establishment. We set ourselves apart from our competition with a great location, superior gaming and entertainment experiences, quality food services, and setting high standards for our delivery of customer service. We are committed to our employees in providing fair and equitable treatment, good working conditions, opportunities for advancement, and competitive compensation.

Within the Elbow River Casino, Customer Service is a fast-paced, diverse, always evolving atmosphere. Our focus on customer service and guest experience is essential in rounding out the entertainment offerings at the casino.

Position Overview

The role of the Guest Services Representative is to ensure that the guest receives the best possible service.

Job Functions
- Maintain a friendly, attentive, and professional demeanor during all guest interactions, and able to answer questions or concerns with professionalism and respect.
- Handle phone calls, and other communications from guest and internal departments
- Manage cash including a daily float, as well as process debt and credit transitions accurately and securely
- Promote and sell all products.
- Perform cash out functions at the end of each shift.
- May be required to perform opening or closing duties.
- Perform all aspects of stocking and display functions in an efficient and organized manner.
- Know and adhere to the policies, rules and protocols outlined in the ERC Employee Handbook
- Responsible for adhering to regulated Tobacco/Lotter laws
- Perform other tasks and duties that are applicable

**Requirements**:

- Minimum 1-year experience in Customer Service.
- Some work with a point-of-sale system an asset
- Maintain a professional appearance

Other Skills/Abilities
- Patience, teamwork, diplomacy, trustworthy, confidence, works well under pressure.

Working Conditions
- Fast paced, multi-unit, highly demanding, support department.

**Qualifications**:

- All applicants must have excellent communication skills.
- All applicants must complete a background check.
- All applicants are required to have AGLC Lotto Certificate
- All applicants are required to have ProServe.
- All applicants must be 18 years of age.

  • Guest Service Representative

    1 week ago

    Calgary, Alberta, Canada Homes Alive Pets Full time

    Why Homes Alive Pets?This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.You'll immediately notice a refreshing shopping...

  • Guest Services Representative

    7 days ago

    Calgary, Canada Elbow River Casino Full time

    **Guest Services Representative - Food and Beverage Department** **The Elbow River Casino is a first class entertainment establishment. We set ourselves apart from our competition with a great location, superior gaming and entertainment experiences, quality food services, and setting high standards for our delivery of customer service. We are committed to...

  • Guest Services Representative

    5 days ago

    Calgary, Canada CAN ASC-Jones Lang LaSalle Real Estate Services, Inc. Markets Full time

    **JLL empowers you to shape a brighter way**. The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. **WHAT YOU’LL BE DOING** - Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations and promotional activities - Proactively...

  • Guest Services Representative

    2 weeks ago

    Calgary, Canada Cowboys Casino Full time

    **About Cowboys Casino** Cowboys Casino was established in 2011 and is owned by the Calgary Stampede. Located in the heart of downtown Calgary, Cowboys Casino is home to over 280 employees in 7 different departments. The facility is open to the public 9:30AM - 5AM daily, has 3 restaurants, a dancehall, 32 table games, a 24-hour Poker room, over 370 slot...

  • Guest Service Representative

    7 days ago

    Calgary, Canada Amenida Macleod LP Full time

    **About us** Amenida Residences, your home away from home in Calgary. We understand the needs of today's travelers and strive to provide a comfortable and convenient experience. We offers premium amenities, including an indoor heated pool, a 24-hour fitness center, an onsite restaurant and lounge, high-speed internet, and complimentary parking. Conveniently...

  • Guest Services Representative

    7 days ago

    Calgary, Canada Primacorp Ventures Full time

    About us Amenida Residences, your home away from home in Calgary. We understand the needs of today's travelers and strive to provide a comfortable and convenient experience. We offers premium amenities, including an indoor heated pool, a 24-hour fitness center, an onsite restaurant and lounge, high-speed internet, and complimentary parking. Conveniently...

  • Guest Services Representative

    4 days ago

    Calgary, Alberta, Canada Amenida Residences Full time

    About UsAmenida Residences, your home away from home in Calgary. We understand the needs of today's travelers and strive to provide a comfortable and convenient experience. We offers premium amenities, including an indoor heated pool, a 24-hour fitness center, an onsite restaurant and lounge, high-speed internet, and complimentary parking. Conveniently...

  • Guest Services Representative

    2 weeks ago

    Calgary, Canada Luxury Car Dealership Full time

    Temporary Guest Experience Representative - Lone Star Mercedes-Benz Mission Statement: _Driven to delight!_ We are seeking a friendly and professional temporary guest relations representative to accommodate and delight our valued clientele! This position is to relieve a temporary leave and could develop into a full time position. This position is for 32...

  • Guest Service Representative

    7 days ago

    Calgary, Canada Homes Alive Pets Full time

    Why Homes Alive Pets?This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet. You'll immediately notice a refreshing shopping...

  • Guest Service Representative

    3 days ago

    Calgary, Alberta, Canada Vivo for Healthier Generations Society Full time

    ←Back to all jobs at Vivo for Healthier Generations SocietyGuest Service RepresentativeOrganization Overview: Vivo for Healthier Generations is a charity with a profound purpose to ignite a mindset to LIVE for healthier generations. Our Collaboratory applies practices in social innovation to co-create and measure new kinds of healthy living solutions and...