Guest Service Representative

6 days ago

Calgary, Alberta, Canada Vivo for Healthier Generations Society Full time $25,000 - $50,000 per year


←Back to all jobs at Vivo for Healthier Generations Society

Guest Service Representative





Organization Overview: 

Vivo for Healthier Generations is a charity with a profound purpose to ignite a mindset to LIVE for healthier generations. Our Collaboratory applies practices in social innovation to co-create and measure new kinds of healthy living solutions and our Centre is an inclusive environment for healthy lifestyles. Together, we create meaningful impact and change with individuals, our community and for the planet.

Role: 

As a Guest Services team member, you are responsible for delivering an amazing client experience to our external and internal customers. You will connect, listen and respond to our clients in a helpful, confident and professional manner. You will display a vast knowledge of our facility and all that it offers. 

Hours: 15-32 hours per week – must be available for morning, evening and weekend shifts as needed.

Reports to: Sales & Guest Experience Manager

Responsibilities:


• Build relationships with customers to deliver an amazing customer experience regardless of the channel (in person, phone or email). 


• Be knowledgeable on all aspects of the facility including: pass types, all programs and services including, fitness centre, aquatics, arenas, registered and drop-in programs, camps, school groups, birthday parties, preschool, childcare, as well as facility bookings. 


• Demonstrate knowledge and proficiency of the legend software system or equivalent registration and booking system. Escalate and seek resolution for system issues with legend and communicate same with team. 


• Display a strong understanding of Vivo's policies and procedures including membership cancelations, program cancelations, and requirements. Provide complete and accurate information to our clients. 


• Ask probing questions to determine our guest's needs, provide recommendations to our client's recommendations based on those needs and complete the sale. 


• Display empathy and understanding to the guest for difficult and challenging situations. Provide alternatives or solutions to resolve the situation. Seek advice and guidance as needed. 


• Accurately complete all necessary paperwork related to memberships, cancelations and holds each shift. 


• Demonstrate a full understanding of your role in the emergency response procedures. 


• Participate in leading emergency response procedures for the facility. 


• Perform day-to-day cash transactions. 


• Uphold Vivo's privacy standards. 

Qualifications:


• 2+ years of progressive customer service experience 


• Post-secondary diploma and/or university degree in a related area, or equivalent work experience 


• Clear, concise, and courteous communication skills 


• Current Intermediate (Standard) First Aid and CPR-C/AED certifications 


• A valid police information check with Vulnerable Sector Search completed within two months prior to starting


• Highly developed organisational and administrative skills, ability to meet deadlines and work autonomously 


• Scheduling flexibility required

Please visit our careers page to see more job opportunities

  • Guest Services Representative

    1 week ago

    Calgary, Alberta, Canada Lone Star Mercedes-Benz Full time $36,000 - $72,000 per year

    Temporary Guest Experience Representative - Lone Star Mercedes-BenzMission Statement: Driven to delightWe are seeking a friendly and professional temporary guest relations representative to accommodate and delight our valued clientele This position is to relieve a temporary leave and could develop into a full time position. This position is for 32 hours...

  • Hotel Guest Service Agent

    1 week ago

    Calgary, Alberta, Canada Wyndham Hotels & Resorts Full time $60,160 - $78,800 per year

    Hotel 11 is a full service property minutes from the airport As a member of our Guest Service team, you will positively represent the hotel during all stages of our guest's stay. You will work with all departments to ensure each guest has a memorable stay. You are customer service orientated; treasure guests and your team members; and communicate the comfort...

  • Guest Service Agent

    2 days ago

    Calgary, Alberta, Canada Element Calgary Airport | Four Points Calgary Airport Full time $40,000 - $60,000 per year

    Description of responsibilitiesProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests.Secure payment; activate/reissue room keys.Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.Communicate to appropriate staff when guests are waiting for an available room.Clear departures in...

  • Guest Service Expert

    2 weeks ago

    Calgary, Alberta, Canada Marriott Hotels Resorts Full time $45,000 - $65,000 per year

    Description POSITION SUMMARYOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy...

  • Customer Service Representative

    7 days ago

    Calgary, Alberta, Canada Homes Alive Pets Full time $35,000 - $50,000 per year

    Why Homes Alive Pets?This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.You'll immediately notice a refreshing shopping...

  • Guest Services Manager

    1 week ago

    Calgary, Alberta, Canada Tommy Gun's Original Barbershop Full time $40,000 - $60,000 per year

    Exciting Opportunity: Join our Team at Tommy Gun's CalgaryTommy Gun's is on the hunt for dynamic and enthusiastic individuals to fill the crucial role of a Guest Services Manager. We want YOU to be a part of our exciting journey We are not just looking for employees; we are seeking passionate individuals who ensure every client has an exceptional Tommy Gun's...

  • Guest Services Attendant

    6 days ago

    Calgary, Alberta, Canada Concorde Group Full time $25,000 - $40,000 per year

    ABOUT THE POSITIONPineapple Hall and Needs Must Café is looking for Guest Service Attendants/Baristas to fill out our team on a part-time basis. As a Guest Service Attendant/Barista you will play a key role in delivering exceptional customer service while preparing and serving a variety of beverages. You will be responsible for several functions including,...

  • Guest Experience Leader

    1 day ago

    Calgary, Alberta, Canada McDonald's Full time $69,120 - $140,240 per year

    Guest Experience LeaderWe are more than just your local restaurant. We are a collection of hardworking small-business owners.Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald...

  • Member Services Representative

    2 days ago

    Calgary, Alberta, Canada Crunch Fitness Canada Full time $40,000 - $60,000 per year

    BenefitsBonus based on performanceCompany partiesEmployee discountsOpportunity for advancementTraining & developmentHERE WE GROW AGAINCome join us and become part of the greatest growth story to ever be told in the fitness industry.Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of...

  • Guest Shuttle Driver

    2 days ago

    Calgary, Alberta, Canada Clique Hotels & Resorts Calgary Full time

    We are seeking a skilled and experienced Airport Shuttle Driver to join our team at Clique Hotels & Resorts. The Shuttle Driver will report directly to the Guest Services Manager and will be responsible for providing safe and efficient transportation services for hotel guests.Responsibilities:Operate a shuttle bus or van to transport guests to and from the...