Client Services Representative

7 days ago

Richmond, Canada Cleantech Service Group Full time

**We are seeking a Client Services Representative (CSR) to join our team at our office in Richmond**

**Key Responsibilities**:
**Service Performance Tracking**:

- Prepare and deliver daily, weekly, and monthly service performance reports.

**Client Feedback and Satisfaction**:

- Conduct client surveys to gather feedback on service quality.
- Address and resolve service concerns to ensure client satisfaction.

**Onboarding Support**:

- Provide hands-on support for launching new service contracts or projects.

**Service Improvement Proposals**:

- Accurately document, track, and ensure all billable services are invoiced.
- Identify and recommend enhancements to optimize service delivery.

**Billable Services Management**:

- Accurately document, track, and ensure all billable services are invoiced.

**Staffing and Training Updates**:

- Communicate changes in staff assignments or schedules.
- Notify clients of upcoming training sessions that may impact services.

**Additional Service Estimates**:

- Create and present accurate quotes for additional service requests.

**Deficiency Resolution**:

- Monitor and log service deficiencies.
- Ensure timely corrective actions are implemented and tracked.

**Caretaking Requests**:

- Respond to client caretaking requests promptly and ensure timely completion.

**Client Communication**:

- Maintain consistent and transparent communication with clients.

**Escalated Concerns Management**:

- Address and resolve escalated client concerns, ensuring positive outcomes and satisfaction.

**Qualifications**:

- Exceptional organizational and time-management skills.
- Outstanding verbal and written communication abilities.
- Proven experience in customer service or service management.
- A proactive, problem-solving mindset with keen attention to detail.
- Ability to multitask, prioritize, and work effectively under pressure.

**Additional Information**:
The CSR role involves regular client interaction and collaboration with internal teams to ensure high-quality service delivery. This position is vital to maintaining client trust and satisfaction.

**Schedule**: Monday to Friday, 8:00 AM to 4:00 PM

**Compensation**: $55,000 annually

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