Client Service Representative
2 weeks ago
CARO Analytical is an environmental and food testing laboratory, and the home of charismatic scientists driven to make the world safer and healthier. Whether it’s helping clean up contaminated sites, ensuring clean water for Canadians, or supporting food safety programs, CARO delivers the critical data that drives impactful change. Guided by our core values—'We’ve Got Chemistry,' 'Big Picture Sidekicks,' and 'Ahead of the Curve'—we foster a workplace that values collaboration, curiosity, and continuous improvement. Join CARO if you're ready to bring your authentic self, embrace curiosity, and lead your own journey of development. In return, we are committed to cultivating a work environment where your ideas and growth matter, one where you are given the opportunity to thrive and have a meaningful impact on the world around you.
**DESCRIPTION**:Client Service Representative - Richmond, BC _(Full Time / Monday-Friday/ Evening Shift)_
As a Customer Service Representative for CARO Analytical Services’ growing laboratory network, your main responsibilities will include:
**Work Order Tasks**
- Work order LIMS Login.
- Sample Labelling.
- Confirm COC discrepancies with Account Manager or Client (as needed).
- Sending Login notification to clients promptly.
- Updating work orders with additional analysis and/or revisions
- Complete bottle order Requests on WooCommerce and use it for tracking/preparing/packing order and shipping on-time.
**Client Facing**
- Greet walk-in clients and receive incoming samples.
**Logistics**
- Receiving incoming samples from couriers and assisting walk-in clients.
- Shipping - return coolers, interoffice shipments, sublet.
**QUALIFICATIONS**:
- Science degree or previous work in a laboratory is an asset.
- Previous customer service or laboratory experience is an asset.
- Experience and genuine dedication to customer care/service.
- Positive, outgoing, optimistic personality.
- Ability to prioritize and multitask in a fast-paced environment.
- Excellent verbal and written communication skills.
- Excellent organizational and administrative skills; detail oriented.
- Knowledge of MS Office (Word, Excel, PowerPoint, Access etc.).
- Ability to lift heavy objects up to 40 lbs
Pay: From $20.00 per hour
**Benefits**:
- Casual dress
- Company events
- On-site parking
**Experience**:
- customer service: 1 year (preferred)
- working in a laboratory: 1 year (preferred)
Work Location: In person
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