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Customer Service Representative

2 weeks ago

Richmond, Canada CARO Analytical Services Full time

Full Time Customer Service - Richmond, BC

As a Customer Service Representative for CARO Analytical Services’ growing laboratory network, your main responsibilities will include:
**Client Facing**
- Greeting walk-in clients and receiving incoming samples.

**Work Order Tasks**
- Work order Login and sample labelling.
- LIMS client/project setup for small accounts.
- Sending Login notification to clients promptly.

**Logistics**
- Receiving incoming samples from couriers and assisting walk-in client.
- Shipping - return coolers, interoffice shipments, sublet.
- Complete Bottle Order Requests on WooCommerce and use it for tracking/preparing/packing order and shipping on-time.

**QUALIFICATIONS**:

- Science degree or previous work in a laboratory is an asset.
- Genuine dedication to customer care/service.
- Ability to prioritize and multitask in a very fast-paced environment.
- Experience working with Microsoft Office for quick and accurate data entry.

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

**Experience**:

- working in a laboratory: 1 year (preferred)

Work Location: In person