Client Services Coordinator

Transitional housing program is a harm reduction program that works with women who are homeless or at risk of homelessness due to mental health/substance abuse, domestic violence, and poverty/lived experience. The Client Service Coordinator position is a front-line role, acts as the first point of contact to residents and provides client support to residents within the Transitional Housing program. This position is responsible for engaging clients in activating individualized, intentional service plans and facilitating access to all services/resources in support of client goals. The Client Service Coordinator works closely with a variety of internal and external stakeholders in support of client, program, and organizational goals.

You support women who have experienced multiple barriers in sustaining housing, to gain control of their lives, achieve economic stability and live free from violence. Your organizational skills and experience allow you to be calm under pressure, think critically and work from a thoughtful place. You get energy from being part of an environment where everyone does their best to support women as they build a sense of social inclusion and develop a sense of mastery over their lives.

**This is a part-time position that involves working a rotating schedule 12:00 pm
- 8:00 pm one week and 3:00p.m. - 11:00p.m. the next week.**

**WHAT WE OFFER**
- Truly rewarding work; contribute to lasting, positive change for employees, clients and our community
- A supportive team environment and opportunities for professional development
- Comprehensive benefits, onsite fitness, and childcare facilities

**WHAT YOU’LL DO**
- Provide Crisis intervention, Emotional Support, and take part in creating client safety plans
- Attends to crisis situations (i.e., disagreements, substance use related crisis) focusing on defusing situations before they escalate
- Maintain records in accordance with program policies, organizational standards, and the mission and philosophy of YW Calgary
- Work with clients to identify and navigate appropriate community resources
- Demonstrate proficiency in the service delivery process: assess for client needs, safety concerns, crisis intervention, and safety planning
- Use a strength based and harm reduction approach when supporting clients
- Support administrative functions and maintain up-to date and accurate case notes / client information, occupancy stats, rent collection as required
- Keep up to date on evidence-based practice related to program, i.e., homelessness, domestic violence, mental health, Substance use and feminist practice

**WHAT YOU’LL BRING**
- Post-secondary education in Human Services with at least two years of related experience directly working with individuals experiencing mental health and addictions, a combination of experience and education may be considered.
- Ability to shift directions, work under pressure and support overall team needs as required.
- Strong Crisis intervention, conflict management, de-escalation, and resolution skills.
- Knowledge of issues specific to women experiencing homelessness including poverty, trauma, domestic violence, addictions, and mental health
- Knowledge of the “Housing First” philosophy and housing models
- Ensures all activities and actions are accomplished with an equity, diversity, and inclusion lens
- Current CPR and First Aid Certification, ASIST, NVCI and Brain story certification

**If you want to change lives, we want to hear from you.**
- YW Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin._

**Licenses & Certifications**: Required
- App Suicide Interven Skls
- Non-Violent Crisis Inter
- Brain Story Certification