Case Manager, Hospice Palliative Care

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Better Living Health and Community Services has a two year, temporary full-time opening for the position of Case Manager, Hospice Palliative Care. This position will assess client/caregiver needs and determine their eligibility for services. He/she will conduct assessments as required and develop care plans based on the client/caregiver's needs and preferences. He/she provides Case Management to support clients on an ongoing basis.
- This position reports to the Vice President, Hospice Palliative Care._

**REQUIRED QUALIFICATIONS**
- Completion of two-year college diploma in Social Service Work program from an accredited college and eligibility for membership with professional associations (Ontario College of Social Workers and Social Service Workers);
- A Minimum of 3 years of social work practice with proven experience and knowledge in a community care environment;
- Experience working with vulnerable or high-risk populations, including mental health, palliative, seniors, adults with disabilities as well as caregivers in a community care environment and knowledge of and/or experience in a palliative care and community hospice;
- Demonstrated knowledge of community resources, programs and services, and issues pertaining to older adults, including knowledge of human behavior and counseling techniques;
- Understanding and using community initiatives such as interRAI CHA, Resource Matching, and Referral (RM &R) in daily social work practices;
- Experience and understanding of community mental health case management services;
- Knowledge of the Substitute Decisions Act, Mental Health Act, and Residential Tenancy Act;
- Knowledge of Alayacare is an asset

**SKILLS and KNOWLEDGE**
- Strong analytical, problem solving and negotiation skills.
- Demonstrated skills in client/family assessment, intervention and assistance, counselling, advocacy, case management and service planning, including assisting them in developing a remedial plan of action.
- Ability to build relationships and interact effectively with all levels and departments within the organization.
- Excellent judgment, diplomacy, and discretion.
- Excellent organization and time management skills with the ability to handle multiple tasks and priorities.
- Excellent written and verbal communication skills
- Results oriented, actively contributes to organization goals.
- Supports team dynamic by actively partnering with and promoting positive relations with all stakeholders.
- Continually learning and promoting the value of learning for self and others.

**KEY POSITION RESPONSIBILITIES**

**Position Specific**
- Conducts in-home assessments and direct social work services in accordance with social work clinical practice protocols/standards to clients and their families, as well as develop and facilitate appropriate care plans and interventions;
- Provides case management to clients that include needs assessment, diagnosis, treatment, and evaluation of the intervention goals with the clients regularly as per Better Living Health and Community Services’ standards;
- Provides service coordination and community resources navigation to meet clients’ needs
- Liaises with families, clients, and other community agencies to enrich the resources and communications for staff and clients;
- Works with the Volunteer Coordinator to coordinate suitable volunteer matches and provide appropriate training and support;
- Maintain contact with assigned volunteers monthly (or more frequently if needed) to document volunteer interactions, provide support to the volunteers, and communicate updates or changes in client status and/or care needs;
- Represents the agency at outreach functions and works with multi-disciplinary teams;
- Provides professional support and education to other team members in their work with clients and their families;
- Develops and maintains accurate documentation as per Better Living Health and Community Services’ standards, such as Alayacare and relevant regulatory bodies’ standards;
- Ensures professional development through reading current literature and attending relevant workshops.

**REGULATORY AND LEGAL REQUIREMENTS**
- Provide services in keeping with Better Living Health and Community Services’ Mission, Vision and Beliefs and Client Declaration of Values.
- Adhere to the principles and expectations outlined in the Code of Conduct.
- Maintain compliance with the policies and procedures of the organizations.
- Adhere to the Personal Health Information Protection Act (PHIPA 2010) as outlined in the organization's privacy policies and procedures.
- Perform the functions of the job description in compliance with the Health and Safety practices of the organization and in accordance with the provincial Occupational Health and Safety Act.
- Participate in the continuous quality improvement activities of the organization in order to advance a culture of quality and support ongoing compliance with CARF and HPCO Accreditation standards.

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