Application Support Specialist

3 days ago

Montréal, Canada MNP Full time

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Technology - Operations team as an Application Support Specialist. This diverse team of tech-savvy problem solvers embraces digital transformation and the possibilities technology brings to the future of our industry. As a trusted advisor, you’ll support, utilize and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

**Responsibilities**
- Provide support for MNP’s internally developed Practice Management system
- Understand product functionality from a user's perspective across various service lines, focusing on the preparation of files and client deliverables
- Evaluate and identify issues in user requests, collaborating with product leaders and developers to resolve errors and enhance user education
- Communicate bugs, user experience challenges, and potential areas for process improvement to the development team
- Document issues and solutions, working alongside our Development team and vendors to implement improvements
- Identify product functionality and user education gaps
- Build trust with internal users by consistently demonstrating a high level of expertise and professionalism
- Confirm that bugs and other issues are resolved by the development team
- Document resolutions to recurring issues or workarounds in the knowledge base
- Assist in the creation of release notes, training documentation, and delivery of training to end users

**Skills and Experience**
- At least two (2) years’ relevant experience in a public practice administrative or professional services
- Extensive experience gathering requirements and feedback from users
- Service-oriented with a professional demeanor, committed to responding to customer inquiries promptly
- Fluent in French and English (oral and written) with excellent communication skills
- Strong computer literacy including effective working skills of Microsoft Word, Excel and PowerPoint

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply

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