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Clinic Receptionist

2 weeks ago

Toronto, Canada Ace Sports Clinic Full time

The Clinic Receptionist/Wellness Coordinator is responsible for the client’s first impression when they enter the clinic. Superior customer service skills and a positive friendly attitude are required. You will support our Clinic's mission, vision, core values and customer service philosophy. You will maintain a professional image when answering and directing calls and greeting visitors in a prompt, friendly and efficient manner. The clinic reception is responsible for managing and coordinating the day-to-day administrative activities for our Clinic by liaising with clients, therapists, contractors, building management, and other health care professionals.

**PRINCIPLE DUTIES AND RESPONSIBILITIES**:

- Greet clients upon arrival and check them in for appointment, including any paperwork required
- Check clients out after their appointments and accept payment
- Schedules new and returning clients for appointments using online booking system
- Helps manage schedule to maximize client appointments.
- Answers incoming client calls and books appointments into online system
- Provide general administrative and clerical support, including but not limited to drafting letters and documents, creating reports, copying, filing, faxing, scheduling appointments and mailings.
- Makes recommendations for improving processes and systems.
- Attends all staff meetings.
- Assists therapists, personal trainers in maintaining flow of clients and cleanliness of work space and gym
- Other duties as assigned.
**Education, Knowledge, Skills and Abilities**
- Excellent oral and written communication, including presentation skills
- Completion of Medical Office Administration and / or Business Management certificate is an asset.
- PC literate, including Apple products and Mindbody
- Strong organizational skills
- Excellent interpersonal skills
- Must be detail oriented
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Ability to work under pressure and be adaptable to changing procedures and priorities while remaining flexible and responsive to requests
- Must have a proven work record of dependability
- Passion for health and wellness

**Job Types**: Part-time, Permanent

**Salary**: $17.00-$19.00 per hour

Schedule:

- Day shift
Ability to commute/relocate:

- Toronto, ON M4V1K6: reliably commute or plan to relocate before starting work (preferred)
**Experience**:

- medical receptionist: 3 years (preferred)
Licence/Certification:

- medical office administration diploma or certificate? (preferred)