Administrative Officer
1 week ago
Requisition ID: 159211 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. - Purpose_ Contributes to the overall success of the Loans & Collections department in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. - Accountabilities_ - Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. - Verify and process incoming requests from supported units, branches, solicitors/notaries and other partners. Assist with customer/branch complaints as required and complete other related processing requests as assigned. - Conducting investigations to resolve exception situations, completing complex adjustments or corrections and answering general procedural queries. - Acquiring and maintaining good knowledge of all department functions/processes and a thorough knowledge of the systems used, including a working knowledge of related retail products and services. - Taking ownership for self-learning and personal development planning, working with their manager in the identification of skills, behaviors, and competencies required to achieve goals. - Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. - Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. - Champions a high-performance environment and contributes to an inclusive work environment. - Education, experience and other required skills_ - High School diploma and a minimum of 2 years of office work related experience - Basic Computer Skills, including common software tools (Microsoft Office products) - Knowledge of the mortgage industry and products, or relevant experience Location(s): Canada : Ontario : Stratford Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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