Resource Center Advisor/admin Assistant

Our dedicated Squamish Employment Services Center has an opportunity for a casual on call Resource Center Advisor/Administrative Assistant.

**POSITION TITLE**:Resource Center Advisor/Administrative Assistant

**PROGRAM**:WorkBC***

**REPORTS TO**:Site** **Manager

**Location**: Squamish

**SUMMARY**:
Reporting to the Site Manager, the Resource Centre Advisor is responsible for supporting the job search activities of clients who utilize the Resource Centre and supporting the overall administration of the WorkBC site.

The Resource Centre Advisor supports client activities in the Resource Centre by providing clients with guidance in using computers and the Internet, by posting job leads, and by typing/printing resumes. The incumbent supports the program by performing reception services; processing client, staff and government records/reports; purchasing supplies; and drafting/printing promotional material such as brochures, monthly bulletins and newsletters.

**RESPONSIBILTIES**:

- Provides general reception and customer support: Involves opening/closing the resource room;
- Register clients into the resource centre as required
- Administers one-on-one support while client(s) are in the resource room, assisting with resume writing and directing client to the appropriate hand-out material available in the resource room;
- Maintains a current job board for clients on a daily basis; orders and maintains current resource material to assist clients with job search and identifying community supports;
- Update and maintain office and client inventory; purchase office and client supplies as needed. Ensure the

Resource Centre is well stocked with current job-search related resources
- Provides support to clients with computer use, resumes, and job search techniques as required;
- Oversees client computer use in the resource room;
- Assists clients with the job search process and making referrals to supportive services;
- Conducts Working collaboratively with Job Developers to ensure Employment verification can be obtained for all clients and Employers recruitment needs can be met.
- Working collaboratively with WorkBC sites and colleagues to ensure any clients who loose employment can be booked back into the site quickly and efficiently.
- Administers Office Petty Cash.
- Other duties as identified by the Site Manager.

PERSONAL CHARACTERISTICS
- Creative and passionate in working with clients to enhance labour market attachment
- Commitment to providing quality service and meeting or exceeding program deliverables
- Proven ability to change and be flexible by adjusting to changes in service delivery models, the labour market or participant trends
- Displays a reflective, learning and problem solving approach to work
- Ability to multitask, prioritize and remain calm under pressure.

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**SPECIFIC SKILLS**:

- Strong customer service skills; able to establish and maintain productive working relationships with clients using a strengths-based approach
- Strong resume writing skills and research skills
- Ability to type at 60 w.p.m
- Exceptional administrative skills including: organizational skills, developing systems and processes, data management and reporting, scheduling and overall service coordination

MINIMUM EXPERIENCE AND QUALIFICATIONS
- Post-secondary degree, certificate or diploma; or equivalent combination of education, training, employment and career counselling, and/or vocational counselling certifications.
- Preference will be given to those who have or are eligible for the Certified Career Development Practitioner (CCDP) designation
- Minimum of 2 years of experience in providing customer service and resolving issues both in-person and in a virtual service delivery environment,
- Demonstrated experience working with individuals with complex barriers and a broad range of cultural backgrounds.
- Non-Violent Crisis Intervention (NVCI) training or other customer service/conflict mediation training
- Excellent interpersonal and coaching skills

**ADDITIONAL REQUIREMENTS**:

- Excellent knowledge of general employment counselling principles, adult learning principles, job search strategies, and labour market information;
- Dynamic interpersonal skills and a desire to assist others in finding the help they need

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