Coordinator, IT Help Desk

2 weeks ago

Edmonton, Canada YMCA OF NORTHERN ALBERTA Full time

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The **Help Desk Coordinator **at YMCA of Northern Alberta provides support to the Help Desk in all aspects, including working on special projects and additional tasks as assigned.

**Position Responsibilities**
- Provide internal help desk support for LAN /WAN and for 500 plus users both remotely and in person
- Installation and maintenance of hardware and software, including configuration and testing
- Act as support and assist with various tasks as needed, including but not limited to inventory maintenance, ID creation, documentation and project planning.
- Provide back up support to Manager, Information Services and System/Network Administrator
- Provide input into long term strategy planning for IT support service and related policies and practices for the Edmonton YMCA
- Knows and reviews all emergency procedures, follows all guidelines from Risk Management and Health & Safety including but not limited to; Work Alone Policy and Procedures and the Children, Youth and Vulnerable Adults Protection Policies and Procedures.
- Consistently represent YMCA’s values and mission, comply with YMCA Policies, Standards, SAM Standards and funder mandates. Continuously act towards achieving both personal and YMCA goals.

**What You'll Need**
- 2 years' experience in IT Support
- Excellent oral and written presentation skills
- Excellent customer service skills
- Experience working with Microsoft Azure, Active Directory, O365 and remote support
- Able to obtain a Police Information Check and Vulnerable sector and where Child Intervention/Enhanced Security check
- Access to a reliable vehicle in order to access 50+ sites in the Edmonton region (mileage coverage from first office location)

**Work Environment and Physical Demands**
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Working in a hybrid office/work from home environment where frequent use of computers and looking at screens is necessary
- Seated for most hours of the day
- Driving between sites and some travel outside of the Edmonton area

**What the Y Brings You**
- A meaningful career with opportunities to grow while building your community
- A culture of honesty, respect and pride in what we do
- Colleagues who bring diverse perspectives and talents to the workplace
- A comprehensive benefits package
- Membership to our health, fitness & aquatics facilities for you and your family
- Reduced fees in YMCA programs such as child care and day camps (depending on availability and employment status)

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