Manager, Payroll, Benefits

**PBC Solutions is looking for a Manager of Payroll, Benefits & HR**Systems to** lead our**administration**, improvement** and strategic management of payroll processes, employee benefits programs, and HR systems**

**About PBC Solutions**
PBC Solutions Ltd. was created in 2022 as a wholly owned subsidiary of PBC Health Benefits Society (operating as Pacific Blue Cross), #1 health benefits provider in BC. Our mandate is to design, transform, and deliver the benefits and claims administration services offered by governments and other large organizations along with our consortium partners DXC Advanced Solutions, NTT DATA, and EY.

Since the spring of 2023, PBC Solutions administers and leads the transformation and digitization of Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health. HIBC Services administers medically-necessary insured doctor and hospital services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs. In the future, the business will expand to additional public and private client work, and this role will support this business growth.

**Position Summary**:
Reporting to the AVP, People & Culture, the Manager, Payroll, Benefits, and HR Systems oversees the administration, improvement and strategic management of payroll processes, employee benefits programs, and HR systems (Workday and related programs) within our organization. This role ensures the accurate and timely processing of payroll, management and optimization of employee benefits offerings, and manages HR systems and related processes to ensure compliance with relevant regulations, Collective Agreement and internal policies, streamline HR operations, create dashboards and analyze workforce metrics, and contribute to a positive employee experience. The Manager, Payroll, Benefits & HR systems also works closely with the Finance & Contracts department to share data, enable budget forecasting and monitoring, optimize and automate systems and processes.

**Primary Duties**:
**Payroll Management**
- Oversee the timely and accurate processing of payroll for all employees, unionized and excluded (exempt), leading assigned staff.
- Ensure compliance with payroll tax regulations and ensure correct deductions and withholdings.
- Ensure compliance with the BCGEU Collective Agreement and PBC Solutions policies and processes.
- Collaborate with the rest of the People & Culture team to ensure employee administration is handled accurately and efficiently throughout the employee life cycle, and processes are optimized.
- Provides the Finance & Contracts department with required data and analysis (e.g., payroll reconciliation, various reports) and works collaboratively to build and optimize shared tools and processes.
- Conducts regular audits to verify payroll data integrity and troubleshoot discrepancies.
- Manages payroll system updates and works closely with the parent company (Pacific Blue Cross), Workday and third-party vendor to ensure payroll/ERP system is operating efficiently.
- Responds to employee inquiries regarding payroll issues in a timely and professional manner, works with the Union and contributes to Labour Relations as it pertains to payroll, benefits and employee administration.

**Benefits Administration**:

- Oversees the design/review, implementation, and ongoing management of employee benefits programs, including health, dental, vision, retirement plans, and other related benefits.
- Oversees communications to employees about benefits programs to ensure employees are informed, are supported to make decisions (e.g., chose benefits options) and are able to access the health & wellness support they need.
- Ensures appropriate response to employees’ questions regarding benefits questions (enrollment, eligibility, coverage etc.).
- Collaborates with the benefits provider to conduct benefits plans usage and cost analysis, and propose adjustments to the plans when required to ensure plans support our people and are financially sustainable.
- Ensures compliance with benefits-related regulations, contracts, Collective Agreement provisions and related policies.
- Conducts regular benefits audits and ensures accurate recordkeeping.

**HR Systems Management**:

- Oversees the administration and enhancement of our ERP Workday and related systems to ensure data integrity, smooth operations and optimization (e.g., automation, self-serve ).
- Ensures that all HR systems meet privacy and information security requirements.
- Collaborates with Pacific Blue Cross, Workday and 3rd party-vendor, IT and other teams to troubleshoot system issues, implement updates, ensure systems are integrated efficiently and optimize them (e.g., more automation, additional functionalities...).
- Works with cross-functional teams to ensure HR systems are aligned with business needs and can deliver accurate reporting and analytics.
- Creates and analyses HR reports, dashboards, and analytics