Night Audit Manager

2 weeks ago


Kingston, Canada Easton's Group of Hotels Inc. Full time

Location: Marriott Kingston Hotel - Downtown Kingston_

Are you a detail-oriented leader with a passion for delivering excellent guest experiences? Join the team at Marriott Kingston Hotel as a **Guest Services and Night Audit Supervisor** and play a vital role in ensuring smooth operations, guest satisfaction, and accurate financial reporting during overnight shifts.

**Job Overview**:
The Guest Services and Night Audit Supervisor oversees guest service and night audit operations, including registration, security, reservations, and financial balancing. The role ensures guest satisfaction while adhering to hotel policies and maximizing profitability.

**Key Responsibilities**:

- Balance and audit all revenue sources, including room, food and beverage, and telephone charges, ensuring accuracy in daily reporting.
- Supervise guest registration, reservations, and cashier activities, ensuring exceptional guest service.
- Review and address variance reports to maintain financial accuracy and compliance.
- Train and support overnight staff, ensuring they have the tools and knowledge to excel in their roles.
- Perform Duty Manager tasks during overnight shifts, including handling emergencies and guest inquiries.
- Resolve accounting discrepancies by liaising with other departments and ensuring adherence to hotel accounting procedures.
- Act as the hotel system liaison, troubleshooting technical issues and coordinating with support teams as needed.
- Complete and transmit daily accounting and management reports, including revenue and market segmentation analyses.
- Carry out Guest Service Representative functions, such as assisting with reservations and guest inquiries, as required.

**Qualifications and Requirements**:

- High School diploma or equivalent required; some college education preferred.
- Experience in customer service or hospitality preferred.
- Fluent English required; additional languages are an asset.
- Strong communication, organizational, and problem-solving skills.
- Basic mathematical and computer skills, including knowledge of financial systems and reporting.
- Ability to lift items up to 50 pounds, move throughout public areas, and handle objects or computer equipment.
- Willingness to work nights, weekends, and holidays.

**Why Join Marriott Kingston Hotel?**:

- Competitive compensation and benefits.
- Opportunities for growth within a globally recognized brand.
- Collaborative, team-oriented environment that values your contributions.


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