Night Auditor

**ABOUT US***: At Delta Hotels by Marriott Kingston Waterfront, we strive to provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important.

Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.

Working for our Delta Hotels by Marriott Kingston Waterfront property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more

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A Night Auditor holds the position of being the ambassador for welcoming guests for their overnight arrival. This position will entail problem solving guests concerns and proactively exceeding guests’ expectations throughout check-in, settling their room and food charges, balancing accounts, and preparing Front Desk systems for next day.

**DUTIES & RESPONSIBILITIES**
- Complete all required checklists/paperwork during shift as required
- Responding promptly to all requests by guests and employees and informing appropriate contact of maintenance deficiencies, guest concerns or service issues
- Receive and process telephone and walk-in reservations, as well as checking guests in and out accurately ensuring guest satisfaction
- Posting and balancing charges and settlements for room, restaurant, and bar for guests’ invoices
- Maintaining files and resetting the systems for the next day’s operations
- Develop and maintain a thorough knowledge of our hotel’s facilities and features
- Properly complete and file End of Day Report to ensure each hotel department is accurately balanced and settled
- Review/record in Night Audit and Front Desk logbook to ensure thorough communication and follow up
- Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests
- Complete all credit card transactions, direct bills, and no-show billings for the day
- Close batches for Restaurant and Front Desk
- Print accounting & sales reports
- **The above areas of responsibility are not all inclusive and may be amended from time to time.**_

**QUALIFICATIONS**
- Completion of grade 12 or equivalent
- Minimum 2 years customer service experience
- Basic knowledge of accounting operations and math
- Front Desk experience preferred
- Must be computer literate
- Ability to speak French is an asset
- Must possess strong organizational and time management skills
- Must possess an outstanding level of customer service, be punctual, and well-organized
- Must have excellent attention to details
- Must be a team player and have excellent communication skills
- Must possess the ability to communicate effectively within a diverse team environment
- Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests
- Must be able to stand for long periods of time

**Job Type**: Part-time

Pay: $20.50 per hour

Expected hours: 15 - 25 per week

**Benefits**:

- Company events
- Discounted or free food

Schedule:

- 8 hour shift
- Every Weekend
- Holidays
- Monday to Friday
- Night shift

Work Location: In person