Medical Receptionist

2 weeks ago

Edmonton, Canada Acumen Clinic Full time

**SCOPE**

Reporting to the Clinic Manager, the Medical Receptionist is responsible for ensuring Medical Office Assistant Duties to Acumen Health, carried out in a coordinated, efficient, effective and client sensitive manner. The position is to support patients in their journey with our health professionals.

**DUTIES**
- Data entry admin tasks
- Schedule Patients for Providers (Our surgeons and Therapists)
- Answer clinic phone and direct calls accordingly, give appropriate information regarding surgeries, services, and pricing
- Ensure office policies and procedures are followed
- Third Party Duties:

- Organize Third Party referrals
- Communicate with Case Managers/Adjusters
- Direct billing to Third Party insurance
- Quoting and submitting requests for services
- Use word processing, spreadsheet, database or presentation software to prepare invoices, reports, memos, letters, etc.
- Greet patients when they arrive at the office, ensure all paperwork is complete and payment is taken
- Ensure patient’s file is ready for provider and calendar is updated and accurate at all times
- Maintain patients' files throughout their journey
- Time and task management skills, with the ability to prioritize according to urgency
- Keep filing system organized and safe
- Be involved in the design of our EMR/CMR, reporting and policies of the clinic
- Have a good relationship with partners and collaborative clinics
- Communication with third parties and handling of referrals
- Coordinating requisitions for patient imaging and bloodwork

**QUALITIES**
- Always have a professional and courteous disposition with patient and team members
- Have great communication skills
- Must be able to work in a busy and fast paced environment
- Organizational skills are necessary to manage a large amount of detailed information
- Be able to work individually and part of a team, work under pressure and tight deadlines
- The ability to be flexible in the schedule is a huge benefit to our organization
- Ability to adapt, shift or pivot roles and tasks effectively and efficiently
- Fast learning and desire to learn more
- Ability to retain information across our various locations and growing clinics

**Job Types**: Full-time, Permanent

Pay: $19.00-$23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Extended health care
- On-site gym
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday

**Experience**:

- Third Party Billing: 1 year (required)
- Administration: 2 years (required)

Work Location: In person

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