Medical Receptionist

**Job Profile**: Float Medical Receptionist

**Reports to**:Reception Manager

**Direct Reports**:N/A

**Hours**: 1.0FTE Float, 37.5 hours per week, permanent full-time.

**Location**: All locations as needed

Insight Medical Imaging is a leading provider of diagnostic imaging services with 17 clinics in the Edmonton region and one in Fort McMurray.

In an industry that can be fast-paced and metrics-oriented, we pride ourselves on being a part of the overall journey. We take the time to create open communication and build relationships with our patients, referring physicians, and employees. We strive to humanize the healthcare experience by listening, answering questions and being there when needed.

We connect in a meaningful way with:

- **_ Our Patients_** - being part of every touchpoint in their journey and making them feel comfortable during a situation that can often be unknown and scary.
- **_ Our Physicians_** - by building a relationship and working together to come up with a timely and accurate diagnosis.
- **_ Our Employees_** - by creating an approachable environment that encourages professional development and growth.

Our almost 500 employees strive each day to provide patients with exceptional care, while fostering a welcoming and comfortable environment. If you are beaming with pride and want to be part of our dynamic, inclusive, and growing team, keep reading.

**Position Summary**

As a receptionist, you play an integral role in all our journeys, by ensuring that we continue to provide reliable, accurate, and compassionate services to our patients, referring physicians, and your coworkers.

As the first point of contact in the clinic you will set the tone for our patient journey within the clinic, as such we expect that you will enter every interaction with respect and dignity by providing every patient with clear, detailed, and timely care.

Your main responsibilities will include checking patients in for exams, booking follow up studies as required, coordinating patients for multiple exams, ensuring that all front desk responsibilities are completed, all while ensuring a smooth patient and clinic flow.

**_ As a float employee, you will not know your shift ahead of the scheduled date and can be scheduled to work at any clinic as business needs require. (Shift times and location are determined on the morning of each shift). This position does qualify for a Monthly Car Allowance._**

**Major Accountabilities and Responsibilities**
- Greeting and checking in of all patients
- Documentation of patient information on computer
- Notifies appropriate department of patient arrival.
- Ensures all previous examinations are imported
- Porter and change patients in preparation for exams
- Answering phones and directing calls to correct recipient when necessary
- Handle all incoming report and image requests
- Requesting previous exams from outside facilities
- Looking up and importing previous studies prior to arrival of scheduled patients
- Photocopying, faxing, mailing
- Order and maintain adequate office inventory
- Constant communication with Diagnostic Imaging staff
- Must maintain the utmost in professional confidence of patient information and/or results
- Schedule all follow up examinations
- Schedule appointments for all in house patients
- Provide patients with exam preparations
- Ensure the front waiting room is tidy
- Unpack and distribute daily courier bags
- Sign for and direct any deliveries and supplies coming into the clinic
- Any other duties deemed necessary by Site Lead or Reception Manager

**Skills, Abilities, and Knowledge**
- Ability to work as a team member or independently
- Self motivated
- Ability to work in a fast paced/high stress environment
- Excellent communication skills - verbally and written
- Excellent communication, interpersonal skills, and computer skills
- Pleasant interpersonal skills
- Personal skills which include attention to detail and accuracy
- Ability to interact with patients in a tactful and courteous manner
- Willingness to adapt to new polices and procedures
- Knowledge of office routines, schedules, and protocol

**Qualifications**
- Grade 12 graduate.
- Computer experience with minimum 50 words per minute
- Knowledge and understand of medical terminology are considered an asset
- Medical Office Assistant, Unit Clerk, Medical Transcription program an asset