Help Desk Analyst

Meetingmax is the event industry's essential software platform for room block management. The Meetingmax software is an integral tool for event organizers who are looking for a genuine industry partner and not just another technology vendor. The software offers a sophisticated, yet simplified solution that allows event organizers to take control over every aspect of their event reservations.

For Meetingmax, it is more than just perks and comfy footwear - it's about bringing together the right people, and creating the best environment for talent to develop and grow. United by a love for technology and the hospitality industry, plus a keen interest in good fun and ingenuity, we look for people who will continue to build our award winning corporate culture.

Now, we’re looking for a Help Desk Analyst to join our team, could this be you?

**Purpose of the Position**:
Ensure client’s technical questions are answered and any technical issues are recognized or resolved in a timely manner. Providing Ridiculously Remarkable support to all inquiries is critical to the success of our technical support team.

This position can be worked 100% remotely.

This is a full-time permanent position, working remotely. We offer a highly attractive total compensation plan, with unlimited vacation policy, flexible schedule, benefits, RRSP contribution, health and fitness subsidy, learning subsidy, cell phone coverage, snack allowances, Headspace, Spotify, and Amazon Prime subscriptions.

At Meetingmax we try to incorporate fun into everything that we do. We’re always seeking opportunities to enjoy each other and our community, and we create a good time, whatever we’re doing. In fact, we won Canada’s Top Ten Most Admired Corporate Culture of 2016 award, and we plan on winning many more.

So if you’re excited to be part of a phenomenal culture, working with people who are truly passionate about their work, we want to hear from you.

**Responsibilities**
- Triage and front line support to clients through online inquiries
- Phone Support
- Ticket Master
- Knowledge Sharing
- Maintaining Training Certification Program

**General Key Criteria**
- Skill/Specialty: Effective written and oral communication (English), time management, prioritization, previous LMS experience
- Degree: Diploma
- Industry: Hospitality & Software as a Service (SaaS)
- Years Experience in Field/Career: 1-2

**Company Core Values/People Analyzer**

MAKE IT FUN

We don’t just have fun, we make it happen. Motivated by action, we prefer to create the world we want to see instead of letting others create it for us. We derive immense pleasure from creating opportunities - both internally for our colleagues and externally for our clients and partners. Our light-hearted nature and refusal to take ourselves too seriously allow us to make people feel at ease

while our words and actions put smiles on the faces of those around us. We embrace the opportunity to learn from, unite, and work with our clients, friends and even our competitors because that is just who we are.

OWN IT.

We live by our mandate of Personal Responsibility and are always looking for opportunities to “step up”. At Meetingmax, if it doesn’t sit right, we address it. If it needs to be dealt with, we deal with it. And if we take it on, we get it done. It is as simple as that. We resolve issues directly with the parties involved and don’t try to bring in outside allies to bolster our position. We shudder from gossip and steer clear of drama. Period. As a result, we have functional relationships with each other and avoid dysfunction on both an individual and organizational level.

PASSION FOR PEOPLE

Engaging with people is a key ingredient in our secret sauce. There is a certain magic that happens when people gather. Our Core Purpose is to help people find their tribe and we can only accomplish this if we are passionate about the people we are helping. Always on the lookout for ways to be Ridiculously Remarkable, we aim to exceed expectations by delivering the unexpected and creating wonder and delight for our clients and industry. Our passion for people is reflected not only in how Meetingmax employees treat our clients, but also in how Meetingmax treats its employees. By embracing Leadership & Self-Deception methodologies, and treating people as humans instead of as objects, we can build lasting relationships that benefit everyone. We get, and stay ‘out of the box’.

INGENUITY EVERYWHERE

Ingenuity is a way of life for us. It is about creating something from nothing and thinking and acting in clever, original and inventive ways. It means not accepting the status quo just because “that’s the way it has always been”. Ingenuity helps guide us in countless ways so that we can consistently deliver Ridiculously Remarkable support. Thanks to our ingenuity, we have accomplished seemingly impossible feats in multiple facets of our business and our lives. By using our ingenuity i