IT Help Desk Support Analyst

Job Details

Description

**We offer more than a job, we offer a career**
- We support our employees to shape their career by encouraging continuing education and investing in training and development.
- We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
- We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
- We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
- We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
- We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

**WHO WE ARE**

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1000 professionals located in 24 cities across the country. BFL CANADA is a founding Partner of Lockton Global LLP, a partnership of independent insurance brokers who provide Risk Management, Insurance and Benefits Consulting services in over 140 countries around the world.

Here at BFL our employees have the freedom to demonstrate their own creativity, leadership and entrepreneurship because we strongly believe in them. We are a national collaborative team that thrives in a fast-paced environment.

**BFL CANADA is looking for an IT Help Desk Support Analyst for its Vancouver Office**

If you’re looking for a dynamic work environment, keep reading

**YOUR DAY AS AN IT HELP DESK SUPPORT ANALYST**
- Responsible for opening, monitoring, escalating, resolving, closing, and following up on all calls in a timely manner.
- Provide ongoing troubleshooting assistance to all staff members in regards to training and support of firm hardware and software.
- Updating of the Technical Support database and providing reports as requested.
- Communicate with all IT team members.
- Escalate calls in a timely manner to second or third level support and follow up on calls.
- Provide input to help develop and implement Technical Support standards, policies and procedures as well as providing experimentation with and feedback on new software.
- Use remote access software as required to connect to staff member computers.
- Carry a smartphone (iPhone) during normal working hours.
- Other duties as assigned.

**OUR IDEAL CANDIDATE**
- Two or more years of experience in IT.
- College certificate in PC support, or equivalent work experience.
- Strong team player with excellent communication and interpersonal skills.
- Advanced knowledge of Microsoft Office 2010 or 2016 (Word, PowerPoint, Excel, and Outlook).
- Working knowledge of Windows 7 and Windows 10 (asset).
- Ability to effectively prioritize workload, demonstrate good judgment, and able to work under pressure.
- Normal working hours are 8:30am to 4:30pm.

**OFFICE INFORMATION**

Our Vancouver office is situated in Coal Harbour, half a block from the world renowned Seawall. Employees often enjoy activities along the Seawall during their lunch break with Stanley Park being close by. Our office is easily accessible for employees by car and public transit and there are bike storage lockers in our building.

**Let’s stay in touch**: follow us on LinkedIn to see what we are up to and check out our other job openings.
- BFL CANADA is an equal opportunity employer._

**Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.