Service Desk Analyst
7 days ago
Base pay range CA$68,000.00/yr - CA$80,000.00/yr The Role We are seeking a Service Desk Analyst to join our dynamic team at IPH Limited in Vancouver. As the Service Desk Analyst, you will work on the Helpdesk team and be responsible for providing support for our IT systems, troubleshooting, managing support tickets, offering IT training, assisting with hardware and software issues, and maintaining documentation. The role requires a detail-oriented, organized, and client-focused individual. Responsibilities Manage and assist with computers, printers, networks, smartphones, email, and applications. Provide technical help in-person, over the phone, or via e-mail. Troubleshoot and fix IT problems, and track them in the ticketing system. Work with teams and providers to solve technical issues. Provide IT training during onboarding and as needed. Maintain user and IT documentation in the knowledge base. Help with workstation setups, system rollouts, and updates. Track and manage IT hardware and inventory. Perform other duties as assigned. Knowledge and Experience Diploma or Bachelor’s degree in Information Technology, or a relevant combination of education and 2+ years of hands‑on helpdesk/support experience. Familiarity with Microsoft Active Directory, Microsoft 365, Manage Engine Endpoint Central, and/or Zendesk is a plus. Strong analytical and troubleshooting skills. Ability to explain technical concepts to non‑technical users. Ability to work independently, manage priorities, and meet deadlines. The salary for this role will be positioned between $68,000 - $80,000 taking into consideration factors such as location, job‑related knowledge, prior experience, qualifications, and internal equity. About Us IPH Limited is the holding company for intellectual property (“IP”) and associated companies offering a wide range of IP services and products. IPH companies employ a highly skilled multidisciplinary team of approximately 1600 people in Australia, New Zealand, Canada, Singapore, Malaysia, China, Indonesia, Thailand, Philippines and Hong Kong. IPH companies service a diverse client base of Fortune Global 500 companies, multinationals, public‑sector research organisations, SMEs and professional services firms worldwide. We are passionate about what we do and what we can achieve. The IPH Group is committed to promoting and maintaining a workplace culture of shared respect across companies to enable us all to feel valued and be the best we can be. We welcome applications from all qualified individuals. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted. Seniority Level Not Applicable Employment Type Full-time Job Function Information Technology Industry Law Practice Referral Benefit Referrals increase your chances of interviewing at IPH Limited by 2x Location and Notification Get notified about new Service Desk Analyst jobs in Vancouver, British Columbia, Canada. #J-18808-Ljbffr
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Service Desk Analyst
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Vancouver, Canada Aecon Concessions Full timeLocation: Toronto, ON Canada; Edmonton, AB Canada; Calgary, AB Canada; Vancouver, British Columbia Canada Operating Sector: Information Services Position Title: Service Desk Analyst At Aecon, you can count on: Safety Always. Our number one core value. If we can’t do it safely, we don’t do it at all. Integrity. We lead by example, with humility and...
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Service Desk Analyst
7 days ago
Vancouver, Canada Aecon Concessions Full timeLocation: Toronto, ON Canada; Edmonton, AB Canada; Calgary, AB Canada; Vancouver, British Columbia CanadaOperating Sector: Information ServicesPosition Title: Service Desk AnalystAt Aecon, you can count on: Safety Always. Our number one core value. If we can’t do it safely, we don’t do it at all.Integrity. We lead by example, with humility and...
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Service Desk Analyst
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Service Desk Analyst
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IT Service Desk Analyst II
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Vancouver, Canada Vancouver Full time**Who We Are** Fasken is a leading international business law and litigation firm, and was recently voted one of Canada’s Best Employers for 2024. Our firm’s 950 lawyers are located across offices in Vancouver, Surrey, Calgary, Toronto, Ottawa, Montréal, Québec City, London and Johannesburg And an office in the professional and retail district known...
