IT Help Desk Analyst

6 days ago

Vancouver, Canada Bureau Veritas Full time

**A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES**

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and based on merit in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

**Location**: Vancouver Minerals office

**Job Title**: IT Help Desk Analyst

**Primary Purpose**: What is the overall function of the job?
- Provide remote and desk side technical support of the company’s computer hardware, software systems, and mobile devices to insure smooth operations and mínimal down time.
- Takes ownership of requests, documents all work in our centralized ticketing system, provides accepted resolution using documented or common remediation methods, escalates in a timely manner to the appropriate resource if unable to resolve, maintains regular and timely communication with end users on status of open requests, manages activities to meet service level agreements.

**Responsibilities**: What specifically is this job expected to accomplish?
- Adhere to standard remediation practices to fulfill requests for support
- Provide outstanding customer service
- Complete all requests in a timely fashion and show accuracy in work quality
- Troubleshoot and repair hardware and software performance concerns
- Educate end users on best practices for using their devices and maintaining security
- Escalate unresolved tickets to the appropriate support team in a timely manner to achieve service level agreements
- Occasionally provide after hours and weekend tech support

**General Duties**:

- Solid understanding of technology - Ticket Quality/ Documentation of all work
- Achievement of SLA: Good analytical, problem solving, and administrative skills (organized, efficient and versatile) - Reports Complete and On-time
- Accuracy of all work

**Skills and Knowledge**:

- 4 year degree in an IT related or technical field; or 2 year degree in an IT related or technical field with 2 years of IT related experience
- Excellent work ethic, communication skills, and ability to multi-task is a must.

Bureau Veritas is proud to be committed to providing fair and competitive pay as well as extensive health and wellness benefits package for eligible full-time employees.

The salary range for this role is $60,000-$75,000.

Pay within this range varies by work location and may also depend on job-related knowledge, skills, experience, and market location.

Additional Benefits Include:
Top-Tier Health, Dental, and Vision

Paid Time Off, Statutory Holidays, and up to 8 hours of volunteer time off

Life Insurance & AD&D

STD & LTD Coverage

Company RRSP match

Employee Assistant Program (EAP)

Professional Development through Tuition Reimbursement

Join us at Bureau Veritas, where your well-being and professional growth are our top priorities.

We are happy to assist you and encourage you to consider Bureau Veritas for your next great career opportunity

If you would like additional information regarding Bureau Veritas' federal obligations in regards to equal employment opportunity, please click the link below:

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