Bilingual Customer Support Representative

Toyota Canada5 days ago
- Hybrid
- Bowmanville, Ontario
- Mid Level
- full_time

**Top Benefits**:

- Competitive compensation package
- Extended health and dental benefits
- Associate vehicle discount program

**About the role**:
**What We’ll Bring** **_Company & Culture_**
- A hybrid work environment
- A work environment built on teamwork, flexibility and respect
- Professional growth and development programs to help advance your career
- A focus on respect for people and continuous improvement
- Summer Hours - condensed work week during the summer

**Benefits**
- Competitive compensation package
- Extended health care and dental benefits effective immediately
- Associate vehicle discount program
- Paid holiday shutdown and competitive paid time off benefits

**What You’ll Be Doing**
- Investigate and resolve Dealer inquiries via Infostream Parts Inquiries and telephone calls.
- Verify problem parts identified by Dealers by completing physical inspection and stock comparison
- Identify electronic parts catalogue problems with dealers and provide workable solutions
- Communicate with all internal departments (i.e. Parts Supply, ADM, CIC and the Zones) to resolve issues relating to back ordered parts
- Assist Automotive dealers in resolving technical inquiries, problems and questions
- Investigates and processes dealer Parts Order Discrepancies (i.e. wrong part in box, manufacturer’s defects, substituted part numbers) and prepares adjustments for authorization and computer inputting
- Investigate and resolve shipping problems relating to any dealer shipments
- Receive and process associate purchases of parts and other parts orders for internal accounts
- Report all abnormal or unique parts related problems to the NPSC team leader and appropriate head office staff
- Special Program ordering for internal departments (i.e. Service Marketing, ADM, Public Relations and Advertising.)
- Other duties as requested or required

**What You’ll Bring**
- High School Diploma and/or College Diploma/Degree in Distribution/Traffic, or related discipline an asset.
- Three years’ work-related experience, preferably within a call center environment
- Working knowledge of automotive mechanics an asset
- Excellent communication - written and verbal
- Customer Service background an asset
- Bilingual (French/English) is required

**About Us** Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

**What Sets Us Apart?** A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

**What You Should Know** Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.

**About**Toyota Canada**:

- Retail Motor Vehicles
- 1001-5000

Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles.

TCI's dedicated associates are driven by a vision to build tomorrow with the exciting work they do today. They are inspired by the opportunity to make a difference in their roles at TCI - whether it's the pleasure of giving customers peace of mind, the thrill of advancing mobility through leading innovation and ever better cars, or the fulfillment of giving back to the communities where they live and work.

With a proud legacy of 50 years in Canada, and recognized as one of one Canada's greenest employers, TCI's head office is located in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax, along with parts distribution centres in Toronto and Vancouver. Toyota also operates two award-winning manufacturing facilities, in Cambridge and Woodstock, Ontario.

Toyota Canada Inc. (TCI) est le distributeur canadien exclusif des véhicules Toyota et Lexus.

Les associés dévoués de TCI sont motivés par le désir de construire demain avec le travail passionnant qu'ils font aujourd'hui. Ils sont inspirés par la possibilité de faire une différence dans leur rôle chez TCI - q