Technical Delivery Manager

**Who We Are Looking For**

This role requires a senior IT Project Manager who can drive strategy and executes high-priority projects. Actively engage with the project team, client PMs, and BAs in defining the Project plan, key deliverables & milestones. The role requires a seasoned leader of cross-functional teams in various global locations. Responsibilities of the Project Manager consist of, but are not limited to:
**Ø Stakeholders Management**
- Develops and nurtures productive and collaborative relationships across all project stakeholders

**- **Develop and implement stakeholder engagement strategies.

**- **Assist business units to effectively consult and engage stakeholders on relevant projects.

**- **Gather/facilitate status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks/issues, and schedule

**- **Ensure that execution is aligned with deliverable requirements by working with the sponsor/stakeholders

Ø **Project Time/Schedule/Quality Management**
- Manage all phases of the project life cycle (Kick off, Discovery, Ensuring the gathering and documentation of requirements, Scope Confirmation, Design and build process flows, creating a Project Schedule, Resource allocation, build, testing and deployment) to ensure the project is completed on time, within budget requirements and quality standards.

**- **Ensure that the team has conducted the diligence to deliver a quality product without any compromises

Ø **Project Integration and Scope Management**
- Manage the day-to-day operational aspects for the Synechron Project team by facilitating agile scrum/activities, events, and meetings, including Kanban board and retrospectives.

**- **Assist the product owner with program, project, and product updates as well as backlog refining.

**- **Partner with team members to ensure clarity of needs and plan for changes, updates, and new products.

**- **Coach agile principles to various levels across the business, including stakeholders.

**- **Remove impediments or guide the team(s) to remove impediments by finding the right resources to address them.

Ø **Project Risk & Issue Management**
- Take a proactive approach to manage and communicate risks, assumptions, issues, and dependencies, and provide identification, coordination, mitigation, or escalation as necessary

**- **Manage project conflicts, challenges, and dynamic business requirements to keep the team running at high performance

**- **Conduct postmortem and root cause analysis to help teams continuously improve their practices to ensure maximum productivity

Ø **Project Human Resource & Communication Management (Relationships/Resourcing)**
- Ensure cross-functional coordination; build relationships and collaborate with cross-functional teams to get alignment on common business/end-user/release goals

**- **Assist with Program Manager and resource management for the internal technology team and enterprise-wide for enterprise project resources.

**- **Own and manage communication plans across projects, which may span multiple teams.

Ø **Project Cost Management**
- Manage IT project financials - project budget and forecast for IT resources, hardware, software, and labor.

**- **Closely monitor the Forecast vs the Actuals cost of the project and share weekly reports with all the stakeholders.

**Basic Qualifications**:

- Minimum of 10 years of project management experience; Preferred with knowledge of the Retirement Insurance Domain
- Minimum 5 years’ experience in Agile delivery methodology
- Demonstrated total ownership behavior and attitude
- Advanced written and oral communication skills
- Proven track record in business and vendor management function
- Proven ability to establish internal processes to successfully manage the execution of projects
- Highly developed interpersonal skills and proven ability to engage and influence stakeholders at all levels within an organization
- Ability to promote a culture of collaboration and teamwork across functional and organizational boundaries to optimize results
- Adapt to utilizing MS Project, Word, Excel, Visio, PowerPoint, and business intelligence tools
- Knowledge of the Retirement Insurance domain is a plus

**Education**:

- Bachelor’s degree in computer science, information technology, business management, project management, or a related field.
- Master’s degree preferred but not required

**Preferred Certifications, Licenses, Registrations**
- PMP
- Scrum Master Certification
- SAFe

**Other Preferred Training, Technical Skills Or Knowledge**
- Jira and Atlassian Suite
- MS Project
- ServiceNow
- Experience with Agile concepts (SCRUM, Kanban, etc.)

**Salary**: $110,000.00-$120,000.00 per year

Schedule:

- On call
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Montreal, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Technical Delivery Manager: 10 ye