Technical Product Manager

Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 200 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As an ancillary revenue powerhouse, Plusgrade has generated billions of dollars in new revenue opportunities across its platform for its partners, while creating enhanced travel experiences for millions of their passengers and guests. Plusgrade was founded in 2009 with headquarters in Montreal and has offices around the world.

**ABOUT THE ROLE**:
Plusgrade is searching for an enthusiastic, delivery-focused, customer-first product minded individual to join our growing team as a Technical Product Manager that will be working with a customer centric engineering team. A day in the life; You will sit alongside Partner Success Managers or Delivery Managers to understand business needs and opportunities. You’ll use this knowledge to ensure the ‘what’ and ‘why’ is understood and collaborate with the development team to create the right technical solutions. Writing user stories, acceptance criteria, managing the details between multiple initiatives keeps you busy and keeps things moving.

You are a key part of bringing success to our growing community of travel partners by, delivering in-demand features and keeping in-market programs performing at their best. If are a resourceful self-starter, who takes ownership, moves fast, and holds themselves accountable for delivering industry leading products and user experiences, we want you to come join us

**WHAT YOU WILL BE DOING**:

- **Deliver**:Drive delivery in the engineering team by getting a firm grasp of the opportunity or problem and enabling the tech teams to deliver the right solution. This includes writing requirements and acceptance criteria.
- **Be hands-on**:Comfortable working in the backend i.e using a tool to simulate API request/responses, understand integration points, read system diagrams.
- **Provide Laser Sharp Prioritization**:Continuously ensure you and the team are focusing on the right priorities, ask questions, push back, keep focus and aim to please
- **Product Specialist**: Become a go-to-person for the Commercial and Partner teams to answer product questions and find creative ways to solve and optimize our programs. Have a deep Product understanding to vet incoming requests, guide execution and build testing plans.
- **Collaborate and Communicate**:Communicate clearly and consistently with stakeholders inside and outside the organization. Be skilled in collaborating and documenting for both technical and non-technical audiences.
- **Process Driven**:Catch inefficiency and propose and put in place processes to reduce waste, improve the quality of deliverables.

**YOU ARE SOMEONE WITH**:

- Solid experience with Agile and managing a clear, well defined and prioritized backlog.
- Comfortable working in the backend i.e using a tool to simulate API request/responses, understand integration points, read system diagrams.
- Able to troubleshoot and dig into issues through (basic) database queries, looking through logs and simulating front end flows
- 3+ years experience in a B2B2C or SAS based product lead organization
- Experience working with clients
- Bonus: Experience working in the airline or travel industry

**WHAT YOU’LL LOVE ABOUT US**:
\uD83C\uDFE6 RRSP/401(k) Matching

\uD83C\uDFE5 Comprehensive Health Plans

\uD83D\uDCC5 Unlimited Vacation/PTO

✈️ Travel Experience Credit

\uD83E\uDDD8 Annual Wellness Credit

\uD83E\uDD57 Team Events and Monthly Lunches

\uD83D\uDCBB Home Office/Commuter Credit

\uD83C\uDF05 Work From Anywhere Program

**OUR PROCESS**:

- Recruiter Phone Interview
- Hiring Manager Interview
- Take-home Assessment or remote coding exercise (if applicable)
- Team Interview