Security Console Operator

Security Console Operator - Full-Time - Ciena Corporation

**Position**:Full-Time Console Operator

**Site**: Ciena Corporation (5050 Innovation Dr)

**Hours**: Saturday to Sunday 1100-2300
**Overtime Method**:Averaging Agreement (AA)

**Pay Rate**: $21.50/hour

**Posting Date**:December 2nd, 2024
**Closing Date**:December 13th, 2024

**Why choose Paladin?**
- Opportunities for advancement and growth
- Unionized benefits (including Education Allowance & Pension Plan)
- Free Uniforms
- Security license reimbursement
- Dry cleaning & hemming/tailoring allowance
- Paid vacation & sick days
- Additional perks

**Site-Specific Benefits**
- ** On-Site Coffee & Beverages**: Enjoy complimentary coffee and beverages while you work.
- ** Free Parking**:Convenient and free parking available for all Full-Time employees.
- ** Cafeteria or Nearby Dining**: Access to on-site cafeteria or nearby dining options for easy and convenient meals.

**Job Responsibilities
- **Dispatch and Response**:Monitor alarms and incidents, dispatching appropriate responses as required.
- ** Reporting**: Document all incidents and activities thoroughly into comprehensive reports.
- ** Escalation**: Escalate urgent situations to appropriate stakeholders as required.
- ** Emergency Procedures**: Ensure adherence to emergency protocols (e.g., bomb threats, fires, break-ins) and guide response actions.
- ** Emergency Services Liaison**: Coordinate with local emergency services and client personnel as needed during incidents.
- ** Briefings**: Provide updates and briefings to management, supervisors, and staff during and after incidents.
- ** Patrolling**: Conduct regular security patrols as required to ensure the safety and security of the site.
- ** Other Duties**: Perform other tasks as assigned to support site operations.

**Skills, Knowledge & Abilities**
- ** Technical Proficiency**: Ability to work efficiently with Windows operating systems and Microsoft Office software (Excel, Word).
- ** Multitasking**: Capable of managing multiple tasks simultaneously and prioritizing effectively in a fast-paced environment.
- ** Tracktik Knowledge**: Familiarity with Tracktik or other security management software is a plus.
- ** Communication Skills**: Excellent verbal and written communication skills in English. Knowledge of French is a strong asset.
- ** Customer Service**: Superior professionalism and customer service skills, especially when interacting with clients, staff, and emergency services.
- ** Independent and Teamwork**: Ability to function independently while also collaborating effectively with a team during critical situations.
- ** Previous Experience**: Prior experience in an operations center is preferred.

**Job Requirements**
- ** Experience**: Previous experience in a control room environment, including familiarity with CCTV systems and access control systems.
- ** Security License**: Valid security license for the province of Ontario is required.
- ** First Aid Certification**: Valid (WSIB Approved) First Aid Certificate Level C.
- ** Note**: Applicants who do not possess these certifications can join Paladin's UoF/MOAB training program before onboarding. **Please note**: This training is unpaid, but Paladin will cover all costs with a 6-month commitment to the position.

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs_._

**We thank all applicants for their interest; however, only those applicants that are short-listed will be contacted for an interview.