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Operations Scheduler/dispatcher

2 weeks ago

Ottawa, Canada Paladin Security Full time

Operations Scheduler/Dispatcher - Operations Department

The Operations Scheduler/Dispatcher is responsible for monitoring numerous systems including fire and life safety, access control and CCTV. The Operations Scheduler/Dispatcher will assist in the tracking and deployment of security staff and handle a variety of dispatch duties including incident call taking.

Why Choose Paladin:

- Extensive Paid Industry Training
- Benefits & Other Perks
- Opportunities for Growth & Advancement

**Job Description**:

- Answers calls received by Hospital Staff, Security Staff and General Public and dispatch Security Staff accordingly
- Interacts with Police, the Fire Department, and EMS if required
- Update and maintains Security Staff schedules as changes arise during shift as well as filling shifts as vacancies arise
- Strategically plan schedules to utilize resources effectively and efficiently to avoid unnecessary overtime
- Provide information to staff as requested regarding additional shifts, coverages, and shift availability/locations
- Consistently update management with accurate daily Open Shift Logs
- Create, update, and modify work schedules for Security Guards within Paladin Security for Ottawa and Kingston

Qualifications:

- Working knowledge of the Security industry is an asset
- Proficient in MS Office Suite
- Excellent written and verbal English communication skills
- Superior customer service skills
- Ability to work under pressure
- Comfortable working independently and as part of a team
- Working knowledge of ESA, Human Rights, and Labour Relations

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.